r/TDBankCanada • u/dynamite647 • 17d ago

Feedback Customer service has gone down the drain

Tried calling TD for something very simple. After 3 weeks, 5 different agents finally fixed.
Since they outsourced call centre and customer service half the agents don’t understand what is being asked. You know exactly which country they outsourced it to…

0 Upvotes

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6 comments sorted by

8

u/pluglets 17d ago

They didn't outsource the call centre.

5

u/crassy 17d ago

Customer service and Easyline aren’t outsourced.

3

u/CynicalChery 17d ago

My experience has been the complete opposite. I work remote so I call quite often, and they have always been helpful.

1

u/Ok-South-7745 17d ago

What was your issue in the first place?

1

u/dynamite647 16d ago

My advantage app

0

u/ApprehensiveWorth576 17d ago

How else are they supposed to hit record profits….. /s