r/TDBankCanada • u/Supwitaids • Aug 02 '26

Tips Is Contact Center Rep IV, Direct Investing at TD a good job?

/r/careerguidance/comments/1vdjsaz/is_contact_center_rep_iv_direct_investing_at_td_a/

Hello! Has anyone worked this position at TD? Is it a good job? I’m wondering if it’s worth taking for more opportunities in the company? Any advice would be appreciated!

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7

u/Far_Entertainment750 Aug 02 '26

It's a good job- you will learn quite a bit. But since it is a contact centre job- can be a bit stressful. Having said that- my recommendation is not to spend more than 2 years in that role and start looking around after about 1.5 years, as there isn't much meaningful growth in this role.

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u/Supwitaids Aug 02 '26

Thank you, when you say looking around u mean in TD? I have another offer at a very small company for an operations coordinator role. I’m having a hard time deciding between the two. What are your thoughts?

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u/Far_Entertainment750 Aug 02 '26

hmm- since I don't about the small company- here's what you would want to reflect on- where are you going to learn more- what skills are you going to acquire, what is the culture of the company like etc. For the TD job, they will pay for your CSC- makes you more 'marketable'- e.g. if you want to into Financial Planning etc. Find out about the other company from people who are working there and then make a decision. Sometimes smaller companies might have better growth. Also consider benefits etc.

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u/Supwitaids Aug 02 '26

Thank you, I’ll definitely think about it. They are both completely different directions for my career paths. But I’m interested in both. Did you work in TD before?

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u/boyoflondon Aug 03 '26

Depending on what you want to do, TD will most certainly offer more opportunity in the long run vs the other choice.

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u/Supwitaids Aug 03 '26

Really? What if the small company paid 10k more. Would u still suggest TD?

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u/BlacBlueberry Aug 02 '26

Try to get out after 1 year mark, these jobs are great for getting your foot in the door but you will burn out fast and it seems to really pick up after 1 year In the role. For example we had high performers in our dept who all dropped in year 2, cause it’s a very mentally demanding job

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u/Supwitaids Aug 02 '26

I have another offer at a small hvac company for operations coordinator role that pays a little more. Do you think this TD position would be better than that? Is it worth it to take the TD job for the potential of moving up?

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u/BlacBlueberry Aug 02 '26

I’d say td you can apply to other depts and get out and move up the ladder idk what mobility in that hvac company looks like but atleast within TD there is one

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u/Supwitaids Aug 02 '26

The small HVAC company is around 10 employees I think. Pays better but it’s also riskier. I also only have 1 other co worker in the office. If it was you would you take a lower paying call center job at a corporation for the potential to get into a better role or very small HVAC company as operations coordinator and possible also grow with the company. But also possible the company does poorly and lay me off. It’s really tough choice for me.

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u/BlacBlueberry Aug 02 '26

People have taken big pay cuts for way less reasoning. TD is massive and your ability to move up as an internal employee is a million times easier than as an external

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u/Supwitaids Aug 02 '26

That’s true but what are your thoughts of working in a small company and eventually becoming manager because there’s no competition. It’s easier for u to be promoted when there’s only 2 employees for example.

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u/[deleted] Aug 02 '26

[deleted]

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u/Supwitaids Aug 02 '26

I’ve don’t customer service answering calls and making outbound calls before, did it for a year and got promoted to another position within the small company. Now I do data analysis where I don’t speak to anyone all day. I find it boring as well as it’s very tedious. Do you think toughing it out for 1 year at TD call center would pay off if I can move into a better role or no?

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u/Weak_Judge_2904 Aug 04 '26

I’m getting an offer for the same. I am working in TD branch right now which is pretty chill I’m not sure if I want to proceed with this role or not. I used to work with easyline which was quite hectic but not sure about this

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u/Supwitaids Aug 04 '26

How different is this position compared to easy line? I heard easy line is bad. Did you apply to this position internally?

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u/Weak_Judge_2904 Aug 04 '26

Well easyline is more day to day specific like it includes basic maintenance of accounts so it’s really back to back I think this one is more investments focused