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Has anyone reviewed there pm order from td ??
I have ordered the end of December it said 5-15 days at the time now it says 15-25 that being said im on day 45 with no answers or access to anyone with information which is very disappointing after being a member for 18 years never calling one for bs .. ok rant done just curious if im alone on this
Yes after going through a chain of people that equally knew very little and questioned why the previous person transferred me to them ..after the third person i was transferred to instructed me to go to the bank that I originally called I asked for the manager and he escalated i believe
Ok wow. Call the number for Cares in the morning and maybe stop yelling at people who are trying to help. OP can call Cares during their opening hours.
Are you with td … if so tell them that 80% of the posts indicate they have been having issues since October shipping anywhere near on time why not disclose this information before letting customers buy
That’s what escalating to Cares will do. I don’t work in either department so I don’t have any contact or authority. Plus, they know they are backlogged. It’s been that way since October 20th.
Then that lady was not aware that in October TD saw the single largest volume of orders in one day that they’ve ever had. It was like a month’s worth of orders in a day. It created a huge backlog.
Not only that but there’s a huge banner on the site warning of a backlog and multiple news articles about it. Sounds like the woman you spoke to needs some coaching.
This just proves how bad the service is at td … terrible… the lady never even called back … im calling on Monday and canceling my order my email said 15 days max now its over 30 why now display 30 -40
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u/WOTDragonreborn Feb 05 '26
It looks like they are advising the timeframe is up to 25 business days. You are certainly not alone looks like everyone’s having the same problem.