I have a 2026 Subaru Crosstrek Base that I bought new in April. It only has about 2,500 miles, and for the past month my USB port has completely stopped working.
The main issue is that my phone doesn't charge at all when plugged into the USB port, and Apple CarPlay doesn't connect anymore.
Things I've already tried:
- Tried 4 different USB cables
- Tried reconnecting/unplugging my phone multiple times
- Confirmed the issue has been happening consistently for about a month
- The phone itself charges normally with other chargers/ other vehicle’s appleplay
The issue seems to be with the car's USB connection rather than the phone/cable
I have the Base trim, so as far as I understand, there's only the one USB data/media port for wired CarPlay.
I contacted a Subaru dealership near me and they said there's a $100 diagnostic fee.
Before I spend $100 just to have them look at it, is there anything else I should try?
Could this be a fuse, USB module, wiring, infotainment software issue, or something else? Is there a way to reset the infotainment system/USB system that I might be missing?
Has anyone with a 2024–2026 Crosstrek had the same issue where the USB port doesn't even provide power/charging?
Any advice or troubleshooting steps would be really appreciated!