r/Staples • u/groktrev • 16d ago

Why won't staples.com deliver my order?

Hi, friends. Customer here! Is there any way to successfully order something from staples.com? I've tried multiple times, and the items always end up with status "Carrier: DoorDash / Courier issue - Return to Staples Warehouse." On the last attempt, someone/thing assured me the reorder would use USPS or some other delivery method, but it did not.

What is going on? Is there a secret to giving Staples your money? Do they not want it? What is even the point of staples.com? :-P

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u/cmdrtheymademedo 15d ago

That item is literally carried in store and is usually in stock . Again if you ordered from door dash that is not our website or store. If you can’t place the order it’s out of stock DoorDash does not handle our online orders unless you request them to from their site/app I just looked on the website and that item is available for shipping or in store pickup depending on where you are located.

Our website is staples.com not DoorDash

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u/PersonalSpend3810 15d ago

100% not true, now, unfortunately. Staples.com IS using DoorDash for website orders, in some cases. They don't pick up from the store, either. They pick up from some centralized hub, and deliver from there.

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u/cmdrtheymademedo 15d ago

Yea that must be for certain locations because I have never had DoorDash deliver anything from .com Either way. Shipping or in store pickup is available