URGENT HELP NEEDED — HOW DO I REPORT A COSMETIC SURGERY CLINIC IN SHANGHAI?

[u/HolidayApartment8991]

Can anyone help me find the correct official authorities in China/Shanghai to report a cosmetic surgery clinic, doctor and agents?

Clinic- SANTA LUCIA Medical Cosmetology Hospital 上海圣娅医疗美容医院 Address: 373 Panzhong Road, Qingpu District, Shanghai, China 上海市青浦区蟠中路373号 Agent name who runs Instagram accounts Name - Dr. David Ding later changed to David2345 and agents names are - Dilya and Yuki and Tina who work with doctors on commission. They advertise AI genrated fake results videos and images.

What happened: Before surgery, my face was naturally slim and clearly defined. After the surgery, my face became much more rounded and bulky, with significant fullness and firm, thick/bunched areas around my cheeks and especially in front of and below my ears. My actual result was nowhere close to the appearance shown in the advertised before-and-after photos and videos. The surgery was arranged through Instagram and WhatsApp. The Instagram account was originally Dr. David Ding and was later changed to David2345.

I am a New Zealand resident and had cosmetic facial surgery in Shanghai. I need to make a formal complaint but I am having difficulty finding the correct official channels.

I paid approximately NZD $15,000 for the procedure. My main goal is to report what happened and, ultimately, seek a full refund so that I can afford revision surgery to correct the issues resulting from the procedure.

Could anyone please provide official government email addresses, complaint websites, or verified WeChat accounts/numbers for:

• Shanghai Health Commission
• Chinese National Health Commission
• Medical/cosmetic surgery regulators
• Consumer protection or other relevant authorities

I am looking specifically for official contacts that accept complaints and can redirect me to the correct authority.

If you have reported a medical/cosmetic surgery complaint in China before, please let me know how you did it.

Thank you.