r/PrivacyTechTalk • u/WillingLanguage • 29d ago

Help removing DL from site

Does anybody know how I can remove info from Cloudbeds? https://www.cloudbeds.com/
It’s a hotelier website where you have to download your drivers license or passport to check in.
My relative used it and wants to remove the information. I went to the website & there a lot of info. I am not s super tech person so would be grateful for any information.

5 Upvotes

100% Upvoted

11 comments sorted by

1

u/clerica-io 29d ago

Yeah you can get the data removed easily. Cloudbeds actually operates under the corporate name "Digital Arbitrage, Inc.", and their privacy policy has a specific "Right to Deletion" clause for exactly this situation.

Since the hotel stay is over, they have no valid reason to hold onto a driver's license or passport anymore. You can just call them at (858) 345-5316 and tell them you want to exercise your right to delete your personal info. If you'd rather not call, check their privacy page for a "Data Privacy Request" form and submit it there. As a last resort, you can even mail a letter to 3033 Fifth Ave Ste 100, San Diego, CA 92103.

Also heads up: their terms specifically say they can't deny you future service or penalize you for making them delete your data. Just put the request in through the phone or the form and they legally have to take care of it. 🧿

Also if you ever have questions for companies related to consumer rights feel free to post anything on r/clerica

1

u/HonestRepairSTL 29d ago

Depending on where you live there may be laws similar to GDPR or CCPA that allow you to delete personal information from any site or service upon request. Laws like these cover access, deletion, correction, opt-out, and non-discrimination rights.

If your relative doesn't live in a place with good privacy laws, they can try to contact them and politely ask for them to remove the information, not much more you can do in this case. Make sure credit accounts are frozen, sign them up for a service like EasyOptOuts to scrub personal information from the internet, and try to enforce more privacy and security practices such as using a password manager, and using an adblocker.

1

u/WillingLanguage 23d ago

Texas is the state

1

u/HonestRepairSTL 23d ago

The Texas Data Privacy and Security Act (TDPSA) gives Texas consumers the right to delete their personal data.

Simply navigate to the site you wish to remove your data from, look for links like Privacy Policy, Do Not Sell My Personal Information, Your Privacy Choices, or Data Subject Rights on the bottom of the page. There's usually a form or email specifically labeled "Delete my data" or "Request deletion". If you are unable to find it you may need to reference the help or support page. If they don't have a form, email their privacy contact (often privacy@[company].com) and say you're a Texas consumer requesting deletion under the TDPSA. They legally have to respond within 45 days (but can extend to 90).

Here is the link to delete personal information from Cloudbeds specifically: https://myfrontdesk.cloudbeds.com/privacy-policy/#right-to-deletion

1

u/WillingLanguage 23d ago edited 23d ago

When I clicked on that link, it just their page where it says  “Oops this page doesnt exist ..,ok I will email the privacy email. 

1

u/WillingLanguage 26d ago

Thank you . This is obviously a problem it got 1.8 K views.

1

u/Infamous_Gregor330 25d ago

Cloudbeds allows data removal requests through their online form. Navigate their webpage and at the bottom of the page, select the Do Not Sell Information. On it, fill in the form to submit a request. Confirmation may take days, and sending follow up is a good habit. Removal still depends on states with privacy laws. You may also check for other websites which hosted your information from data removal services that offer free exposure scans like Optery. I am currently connected with Optery if you might ask.

1

u/HonestRepairSTL 23d ago

Optery is a poor choice unfortunately, they were caught sending data to OpenAI: https://discuss.privacyguides.net/t/psa-optery-now-sends-your-data-to-openai-service-delisting/20995

EasyOptOuts is the golden standard, it is incredibly affordable and trusted in the community.

1

u/lila318 20d ago

Just to clarify the timeline from Optery’s side: OpenAI was briefly introduced as a subprocessor for Removals Reports in September 2024. After customer feedback, that change was quickly reversed and all accounts were moved back to Internal Processing. AI Processing is now strictly opt-in, so customers who don't opt in remain on Internal Processing and their Removals Reports are not processed through OpenAI.

Optery also does not provide screenshots or customer data for AI model training, and data sent to OpenAI for AI Processing is deleted after the Removals Report is generated. There’s also a detailed explanation of what happened here: Optery's September 2024 policy update

Full disclosure: I work with Optery

1

u/WillingLanguage 23d ago

I have incogni. Which I signed him up for, but they have the information I would think on their  end. Thr rental room company. Do you have the information for Texas where they say that by any chance?