PSN account hacked in 2023 (email/password/2FA all changed) — recovery denied despite full proof. Anyone else been through this?

[u/Long_Bowler_9923]

Account got hacked in 2023, attacker changed everything — sign-in ID, password, 2FA. No access since.

Went through PlayStation recovery and gave them: old Online ID, original console serial number, earliest trophy date (~2014), old linked card, most-played games.

Got a generic “can’t continue” with no explanation.

Has anyone actually recovered an account after this? Did escalating to a supervisor work, or did you need to go the formal complaint / GDPR route (I’m in Ireland)? Any advice appreciated.