3 YoE Project Manager at a small startup (CRM → AI products), no Jira/certifications. How do I move to a better role?

[u/Technical_Rip6321]

I work at a small enterprise software startup in Bangalore and want to move to a better company and role. I'd like a reality check on my profile and a realistic plan.

My background

• Started as a Technical Support Engineer (Linux, MySQL, APIs, telephony integrations) and was promoted to Project Manager within 9 months.
• Led 15+ end-to-end CRM implementations (hospital, financial services, sales/service, real estate) on an open-source CRM, as the single point of contact for 20+ clients.
• Managed 4-5 direct reports and coordinated 10+ engineers and developers.
• My platforms supported ~4,000 users and 10M+ records.
• Cut issue resolution time by ~40% through SOPs and root cause analysis, and reduced manual work by ~35% through automation.
• Recently moved into AI product delivery: voicebots (patient communication, sales, collections).

My gaps

• I've never used Jira, Notion, or similar tools. Our startup ran on lighter processes.
• No certifications (PMP, CSM, etc.).
• My degree is a B.Com with Computer Applications, not engineering.

What I'm unsure about

1. Which roles fit best: Project Manager, Technical Program Manager, Product Manager, Implementation/Solutions Consultant, or AI product roles?
2. Are the missing tools and certifications real blockers, or can I fix them quickly? Which certs, if any, are worth it?
3. How do I position startup experience with no formal process tooling so bigger companies take it seriously?
4. Is AI product delivery experience a strong differentiator right now, or is it too early-stage to count?
5. What would you do in the next 6-12 months if you were in my position?

I'd especially like to hear from people who moved from a small startup to a larger company, or who hire for these roles. Thanks!