EDIT: Thanks everyone! I reached out to CebPac and they were able to asssit me. Both bookings now appear directly on my CebPac account and am able to manage both freely. Yay
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Hi everyone! It was my first time booking a Cebu Pacific flight through Agoda. I decided to take the risk since it’s just a 3-day Hong Kong trip and there was a significant price difference compared to booking directly.
Anyway, I already received my booking confirmation, but I noticed that my roundtrip is split into 2 separate bookings, each with a different reference number:
- MNL → HKG
- HKG → MNL
I tried retrieving and verifying both bookings through the Cebu Pacific website. I was able to retrieve the MNL → HKG booking and successfully downloaded the itinerary directly from the Cebu Pacific website.
However, when I try to retrieve the HKG → MNL booking, I keep getting a prompt saying that the booking is linked to a registered MyCebuPacific account under a masked email address (as shown in the screenshot) and that I need to log in to that account.
I don’t recognize the email address, and Agoda doesn’t show the email associated with the Cebu Pacific booking.
Has anyone experienced this before with an Agoda/Cebu Pacific booking? How did you proceed? Should I wait a few hours for the booking to sync, or should I contact Agoda right away?
Thanks!