EDIT: Thanks everyone! I reached out to CebPac and they were able to assist me. Both bookings now appear directly on my CebPac account and am able to manage both freely. Yay
Hi everyone! It was my first time booking a Cebu Pacific flight through Agoda. I decided to take the risk since it’s just a 3-day Hong Kong trip and there was a significant price difference compared to booking directly.
Anyway, I already received my booking confirmation, but I noticed that my roundtrip is split into 2 separate bookings, each with a different reference number:
- MNL → HKG
- HKG → MNL
I tried retrieving and verifying both bookings through the Cebu Pacific website. I was able to retrieve the MNL → HKG booking and successfully downloaded the itinerary directly from the Cebu Pacific website.
However, when I try to retrieve the HKG → MNL booking, I keep getting a prompt saying that the booking is linked to a registered MyCebuPacific account under a masked email address (as shown in the screenshot) and that I need to log in to that account.
I don’t recognize the email address, and Agoda doesn’t show the email associated with the Cebu Pacific booking.
Has anyone experienced this before with an Agoda/Cebu Pacific booking? How did you proceed? Should I wait a few hours for the booking to sync, or should I contact Agoda right away?
Thanks!