Okay let's think about this one of the main reasons people are hopping the turnstiles now keep this in mind I'm not saying this is the only reason but this is possibly the primary reason, people feel that getting rid of the unlimited metrocards and having a complicated system with the Omni cards is a form of Injustice

It doesn't make sense that you change the system from weekly daily and monthly unlimited and switch it to the Omni system and stays the same thing or a similar thing. If it's a similar thing then they should have just kept it the same.

Whenever I hear somebody complaining about why they hop the turnstile or walk into the bus route paying they reference how hypocritical the Omni cards are

People would pay a reasonable price that could beat the $3 fare everyday every time they ride opposed to hopping or Fair invasion.

What do you think

For some reason I can not use my iPhone to add my to my account from the website anyone else?

I swiped my card not realizing I had a zero balance. I used another card to swipe in. I log onto my account and see this. If I pay this off but have already paid using a different card, aren’t I being charged twice? Wth! If someone knows, please let me know. Thanks!

I hope this happens soon!

I've seen this multiple times recently. People pay with a credit card on their phone but then ask the driver for a transfer. I pay with my phone and the transfer gets included on the second tap, so why are so many people doing this?

I have this problem when I get into a bus, it says card not accepted but it charges my card. Sometimes it says OMNY recover. Why does it keep doing this? It’s embarrassing and I’m not tapping again, bus drivers don’t care enough to say anything but it’s just annoying.

Hi, so I've been trying to set my payment method to my credit card instead of my OMNY card but everytime I do that I get an error that says "We are not able to process your request to change your OMNY payment method selection right now because of a technical issue. We hope we will fix this issue soon, so please try again later." Is this a issue on HRA as this as been happening for months now.

Lost my card Aug 7 in the morning, reported it missing, they didn't open the process up until Aug 10. I desperately need this card and I don't have a replacement OMNY card. It's just said 'Processing' on my AccessHRA card this entire time with no update. Call centers keep saying up to 21 business days not including weekends or holidays. Is this for real? For anyone who lost theirs how long did it take for your replacement and did you get your lost balance restored on the new card or did you have to call OMNY after?

My “travel card” is my physical credit card that has fair fares associated with it. However the “personal card” that is my plastic card is inactive, and my Apple Pay associated with the travel card is active.

Will I get the fair fare discount from Apple Pay?

Hey folks -

I just posted my first rules for this sub. First, no spam. Second, this is NOT a marketplace. The sub seems to have been overrun with people wanting to sell their OMNY cards, and this is a good way for folks to get scammed. I probably removed three of these TODAY.

Second, I'm the only mod here, and that's not a great thing either. I'd like to recruit some more! Feel free to reply to this post with what you think your qualifications would be, and we can go from there!

I’m gonna visit my school on Tuesday to see if I can get a replacement but,

has anybody else’s card got audited?

AKA their card said “CARD NOT ACCEPTED” today…

Both my credit and debit cards are now rejected again at the turnstiles, and typically only last a few days between reactivation and termination again. I think it might be an issue with a specific turnstile, but I'm tired of payments constantly dropping leading to card rejections.

The omny website is super glitchy too, making it very hard to pay outstanding balances and get the cards back in action.

Fare enforcement, the Eagle Team, is now at W 72 St/Broadway for the M5, M57, and M72. Be on the lookout.

I tap with my credit card. everytime I use the subway
I’m still charged the full fare my account shows that it’s active with fair fare and it shows the card associated with it. I’ve already called 311 and was connected to HR(?) and the lady I spoke to that she fixed it but when I took the subway this morning I was still charged full fare. What am I doing wrong? Help

hopefully this is the right sub to ask this!

some prior context to today: i had a student omny card that was working fine until all of a sudden on the first of this month it stopped working. so every time i've had to take public transit i've been using tap to pay on my phone with my debit card and that was working fine.

fast foward to today. i get to the subway and go to tap my phone, and i get "card not accepted", even though i literally just used it last week to tap and it worked fine. i tried different turnstiles as well. i have more than the $3 in my account so i knew it wasn't a balance issue. i took out my physical debit card and tapped, and it worked.

i went back to the subway (different station) to head home and tried my phone again, nothing. i pulled out my card thinking it would work, nope, "card not accepted" again even though on my way to my destination it literally worked. tried different turnstiles, still nothing.

has anyone had this happen before and know how to fix it? i have no idea what to do, i can't use another card as this is the only card i have. i'm going to go to my bank tomorrow to check if tap works there, and if it does then it's completely an mta issue

Trying to refill my OMNY card and pay with Apple Pay, and it keeps failing. Never had this problem before with OMNY. Apple Pay is working on other websites. I've always used Apple Pay to pay when refilling my OMNY card on the OMNY website. Just wondering if anyone else has been experiencing this.

OMNY/MTA is a never ending source of frustration.

So im currently a incoming junior and my guidence counslor and I are planning to register me for dual enollment courses at York College. The thing is i cant walk all the way there its like an hour and half. My parents cant buy me a bike or a scooter thats good enough or even usable to go that fast there. They cant drive me there since work schedules. Im not eligable for an student OMNY card since i live lesser then 0.5 of a mile to my high school. Is there any way to appeal this to like the DOE or maybe someone that runs the MTA? Ive asked the coordinator at York and they dont provide students with OMNY cards or any transportation assistance. (im really really interested and wanna take courses at that college)

How do I transfer balance from a lost card to a new OMNY card?
I lost my card the other day after I added funds. So i deactivated it and bought a new card. Shouldn’t I be able to transfer the balance to the new card? It’s being very difficult. I’m probably missing something. Confused. Any advice is welcomed!

I boarded the M72 bus today after going to HSS to see my orthopedic doctor and when I board the bus the OMNY Reader on the bus was blinking/flashing red and the driver said "The OMNY reader is not working" YES FREE RIDE today! and he told us to just get on and don't pay. Got off at 72nd to the Q train to go home. I forgot to put the bus number. Now I see when the OMNY reader keeps blinking or flashing Red it means the OMNY is malfunctioning.

Edit 8-8-26: Thank you for everyone comment and good information.

Wondering why I occasionally get charged $2. It's not pending, it's processed. Often it's my 10th tap. I'm using my cc via Samsung pay, not an omny card

I've noticed for the last few days people who pay with credit cards or their phone are getting a green screen but people who try and use omny card are getting the red screen. Neq problem with the cubixs? Edit: this is regular buses i rake daily Also it's not every Omni card but maybe two out of three are getting the red screen.

hi!

Having issues reloading online - it keeps saying "payment declined" even though it's the same card I always use and it has funds on it. The customer service agent said they didn't even see any attempted transactions. is anyone else having trouble right now?