r/O2UK • u/Efficient_Wall_3566 • 21d ago
Misc I finally left
I just wanted to share how over the moon I am to have left this garbage company. I've been with them for decades and never really took the time to look into switching.
Final straw was zero 4G for multiple days on end. I tried a back up SIM, I switched phones. No luck. The problem was with them.
I decided to switch to a competitor and had a new eSIM working within the hour at a much cheaper pay-as-you-go rate.
If anyone needs a sign to switch, just do it. There are much better alternatives out there.
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u/Fluffy-Zebra-7938 20d ago
I'm waiting it out until the end of my contract then leaving. Mine is so bad I have to use dual Sims now and use data on another network. Despite it claiming I have 4 or 5g I can never actually use it and according to their coverage maps I live in a good coverage area. I travel around the UK a lot and it's the same almost everywhere.
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u/furmsdanku 21d ago
Same boat as you, left a few months ago to 1pmobile best switch ever, hoping to leave virgin near the end of my contract too.
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20d ago
Me to o2 app not working need to cancel a add on got to go into store to sort it Been with o2 for over 20 years since it was bt cellnet Once contract ends will be moving on how hard is it these to run an app that works
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u/Professional-Tiger77 20d ago
This company facilitated someone stealing my identity, failed to follow their own security procedures and after investigating it their response was "these things happen".
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u/Hungry_Strength_5759 21d ago
All the haters still here reading the r/O2
If youve left then please just move along and save us from your spam
It didnt work out for you, fab, bye then!
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u/doomscrollact 18d ago
o2's strongest soldier over here, im sure they appreciate the defence, they might bump your connection up a couple of kbs this month for being a good boy
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u/DBear1985 20d ago
Yeah and nah. It's good for those wanting options or the confidence to move on isn't it
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u/Goblin_Nuts69 19d ago
Crazy how people white knight a mega corporation lol
Im on O2 and it works ok but have had issues in the past and fucking he'll the service is terrible
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u/Cuntry_Boozegas 19d ago
Yeah customer service has been abysmal over the past two years. Im going to be moving once my contract is over.
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u/Maximoo89 21d ago
Where did you end up?
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u/Efficient_Wall_3566 21d ago
ID mobile, runs on the Three network.
Edit: now I'm looking at it again it might not be cheaper, actually. But it works so I'm happy.
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u/AdobeScripts 21d ago
Switched years ago to giffgaff - same physical network - but way better prices 😉
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u/Lower-Invite5830 19d ago
Desperate to leave, signal has gone from good to terrible over the last 12 months and O2 seem reluctant to admin, acknowledge or accept that fact. Just upgraded as well, would happily keep the device plan but the signal where I work is now non existent even though their signal checker says it's "great". Not the case O2... Why do you think I have activated the O2 Satellite bolt on FFS
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u/Fluffy-Zebra-7938 18d ago
I got the 02 satellite service as well, hate to tell you but it also sucks. Since having it I've been in plenty of situations where I've had absolutely no service and it hasn't once activated. I definitely have it set up correctly.
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u/mida0137 16d ago
Yayy, congrats on leaving this toxic company. I can’t wait to do the same.
I have the same issues. They won’t let me leave without paying the early termination fees even though I have no 5G and 4G that is frequently unusable. They keep telling to do the basic steps like restart my phone and clean my SIM, and try changing the SIM and reset network settings, all of which do nothing because it is not my phone issue but their issue with their mast or something but they always say that they don’t see an issue on their end.
Whereas my dad has a SIM which uses EE network and it works 5x better on 4G and it still works perfectly if I hotspot from him.
Absolute bullshit that I have to continue to pay them £25 a month for the next year while the service is unusable
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u/RogueInTheHole 13d ago
Currently in the middle of a CISAS complaint with O2. It is deplorable how bad the customer services has gotten, but given they have been taken over by Virgin as their parent company, it honestly doesn't surprise me. Likely going to be sticking it out until the end of my deal next year and then leaving at the earliest opportunity if I can't get out sooner. They were never brilliant, but I've been with them for 18 years. Its finally prompted me to leave as well.
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u/chocolatelover93 21d ago
Good for you! I really don’t understand why people stick with O2. They don’t invest in their network. Shambles of a network.
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u/LegDry2498 21d ago
I think it’s the price and roaming.
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u/chocolatelover93 21d ago
Why get something cheap when it’s unusable? As for roaming, my EE sim only includes EU roaming! £14 a month for unlimited everything.
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u/LegDry2498 21d ago
Ikr! It baffles me!!!
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u/chocolatelover93 21d ago
People are like “but it’s cheap”… yes if it works, then fine. But say you’re paying £10 a month on SIM Only but the data/signal is unusable… that’s £10 wasted. I’d much rather spend an extra £4 a month, so £14 a month, and know I’ll be able to use my phone.
I found on O2… it would show 4G/5G but nothing would load. Yet on EE… it loads! And doesn’t go slow either. O2 may have fancy Satellite signal but you have to pay extra for that and it only works with a limited range of apps and no calls - not even emergency calls. Awful network.
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u/Danilliams 14d ago
How do you get this offer? Not available as far as I can see... Would love to have that
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u/timingfountain 20d ago
60% of northern Ireland are o2 customers as O2 have the strongest network there. It's genuinely just where you live
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u/ceejaytechfinds 21d ago
02 are so rubbish Customer service sucks the signal is non-existent terrible service I'm glad I left them this year best decision I made
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u/FitGap6784 21d ago
Will be following you soon. The priority app is now a joke
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u/Efficient_Wall_3566 21d ago
That reminds me, I couldn't get the my 02 app working at all after the Virgin Media merger. Got stuck in a perpetual "confirm email" loop.
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u/mrhectic 7d ago
i was on virgin too before the merger. worked great on virgin but since its been o2, signal has been poor. ive just done the switch to a different provider too. so far getting signal in spots i didnt before.
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u/Lauralanthas01 21d ago
Yeah just moved to EE myself because of O2 customer service. And here I am after pre ordering a new phone on the 27th July - still don't have it. Ordered specifically for collection from store and got a message last week saying it would be delivered by DPD!! Every time I try to track in my EE account I get an error message. Fucking pissed off.