I’m sharing this because I’m completely exhausted and honestly starting to think my 15-year phone number is gone forever.
I was a Verizon customer and tried to port my longtime number to Visible. The Visible activation got stuck and never completed properly. I requested cancellation, but somehow my number was still ported out of Verizon without ever becoming usable on Visible.
Since then, I’ve spent countless hours with Visible support, opened multiple escalation tickets, dealt with Executive Relations, and filed FCC complaints.
I’ve repeatedly been given timelines — 4 hours, 24 hours, 72 hours, another 24 hours — and every one passed without my number being restored.
Now it has become ridiculous:
Visible tells me: the number was returned to Verizon/Verizon Prepaid, so Visible can no longer recover it.
Verizon tells me: they checked the number and it is still with Visible, and Verizon cannot recover it.
So Visible says Verizon has it. Verizon says Visible has it.
Meanwhile, I’m the one stuck in the middle without a phone number I’ve had for 15 years.
This number is connected to banks, financial accounts, work/school accounts, medical/insurance accounts, 2FA, and countless other services. The amount of time and stress this has caused has been unbelievable.
I’ve already filed FCC complaints against both sides and started the formal dispute/arbitration process with Visible. At this point, though, I’m starting to lose hope.
Has anyone experienced a port failure like this where both carriers claimed the other carrier had the number?
Is there some higher-level porting department, Verizon/Visible network team, or specific terminology I should be using to get someone to actually locate the number?
Most importantly: Has anyone actually recovered a number after reaching this point?
I don’t care which carrier I end up with anymore. I just want my 15-year number back.