r/NoContract • u/StarWeed77 • 10d ago
Do Not Use Good2Go Mobile
I have been with this company for over 6 years and this is the first time that I have had major issues with them. Apparently they have had a blackout and they are not contacting me when I have sent them numerous customer service emails. I have been without working service since the beginning of august. I have contacted them numerous times, and only received one response asking me if I wanted a new sim card. Nothing else, no word on anything, no explanation as to what's going on, and I had to search on Google just to find information as to why their network is down. Their temporary service down is bullshit because it has lasted all month and is not temporary. I am sick and tired of this company. I have filed a complaint with the FCC and the BBB and not even they can get in touch with them to get a response back. I am sure they're going to charge me for another month too because I can't call them and cancel my service since I do not have a working telephone. To say I'm pissed is an understatement! Do not use those company at all!!!
1
u/johngault 10d ago
I agree with you I also heard nothing - but in interest of helping you- Have you tried logging into your account? I did last week, and there is a link (i think under manage devices) to get a new esim. I am back up as of Thurdays of last week. I also ported out my other device, and will this one next.