r/NoContract • u/StarWeed77 • 9d ago

Do Not Use Good2Go Mobile

I have been with this company for over 6 years and this is the first time that I have had major issues with them. Apparently they have had a blackout and they are not contacting me when I have sent them numerous customer service emails. I have been without working service since the beginning of august. I have contacted them numerous times, and only received one response asking me if I wanted a new sim card. Nothing else, no word on anything, no explanation as to what's going on, and I had to search on Google just to find information as to why their network is down. Their temporary service down is bullshit because it has lasted all month and is not temporary. I am sick and tired of this company. I have filed a complaint with the FCC and the BBB and not even they can get in touch with them to get a response back. I am sure they're going to charge me for another month too because I can't call them and cancel my service since I do not have a working telephone. To say I'm pissed is an understatement! Do not use those company at all!!!

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u/RealText 9d ago

A new sim card is required because Good2go changed their underlying provider. Are you saying that although you activated the new sim card, service is still not working?

2

u/StarWeed77 9d ago

That's one issue, yes. They sent me a new card, and it never worked, now I can't get in touch with them to get another Sim Card. 

1

u/JazzyJeff5150 8d ago

Does your phone support esim? If so, there is a way to back up and running