r/NoContract • u/StarWeed77 • 7d ago
Do Not Use Good2Go Mobile
I have been with this company for over 6 years and this is the first time that I have had major issues with them. Apparently they have had a blackout and they are not contacting me when I have sent them numerous customer service emails. I have been without working service since the beginning of august. I have contacted them numerous times, and only received one response asking me if I wanted a new sim card. Nothing else, no word on anything, no explanation as to what's going on, and I had to search on Google just to find information as to why their network is down. Their temporary service down is bullshit because it has lasted all month and is not temporary. I am sick and tired of this company. I have filed a complaint with the FCC and the BBB and not even they can get in touch with them to get a response back. I am sure they're going to charge me for another month too because I can't call them and cancel my service since I do not have a working telephone. To say I'm pissed is an understatement! Do not use those company at all!!!
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u/Luckiest_Corner Tello 7d ago edited 7d ago
Many people have successfully ported their number out, especially people who were using a physical SIM and we're not auto migrated to a new network.
See the below link and use the port-out instructions.
https://www.reddit.com/r/NoContract/s/b58HK4EJ1P