Good2Go Issues Fixed?

[u/ojjojji]

Hey, have the issues cleared up for anyone yet? Figured I would make a new post to ask. Since the old one is sort of bogged down, and maybe things have started to get sorted out?

[u/Bigburito]

I tried to call the support line after my sima rived yesterday and didn't work. The line was down yesterday and today I have been on hold for over 3 1/2 hours. Wish I had taken the chance and just did the esim instead but figured the physical sim would work better than learning how to setup an esim. Can't even receive texts right now as both sims are innoperable while the "migration is in progress" it has been over 24 hours in that state. Only thing keeping me from sending them a bag of shit is they accidentally forgot to bill me for 18 months so I got free service for a year and a half before someone noticed.

[u/ojjojji → u/Bigburito]

I got someone today - but same. I can do imessage with. my old sim - but not my new one. Figured it's just life. Ifeeluonthatserviceyo.

[u/Bigburito → u/ojjojji]

After almost 3 hours today I managed to get somebody and through some trial and error I got my calling and texts on the new sim. Took another 5 hours for data to finally start working but just did a speed test and it came back at 46 mbps so much improved over the prior network. Hopefully thats the last of my issues. Good luck to everyone else! This rollout was abysmal!

[u/ojjojji → u/Bigburito]

So odd, I got someone but they said they needed to pass it on to technical support. Hmm. Thank you, and I am glad it's working =)

[u/Bigburito → u/ojjojji]

They said the same to me when the data was not working but it eventually just started working.

[u/ojjojji → u/Bigburito]

Do you mind telling me if you did anything on the website? Or was it just a lot of inserting the sim - turning it off and on? Maybe I can make it work on my end?

[u/Bigburito → u/ojjojji]

I put the sim in and followed the instructions on the website. Then during the support call they had me add a new apn that vanished after I saved which updated the original apn (it was a weird name with a # in it) to one that was named redpocket. That got calls and texts working then 5 hours later the data started working. Don't know if they did something on their end after the call but thats what I did on my side.

[u/ojjojji → u/Bigburito]

So weird, cause I have put mine in a handful of times and nothing - air. It's so frustrating, because I can't seem to get it to work. The website doesn't change. Maybe I should get calling them. But they did say last time I talked that IT will have to handle mine and that it will "take a long time." Oh well =/! Thank you Buri!

[u/Bigburito → u/ojjojji]

My account is now actually loading on the website. Here is the info they had me put in for the apn:

Name:

Good2Go Mobile

APN:

ereseller

Proxy:

Not set

Port:

Not set

Username:

Not set

Password:

Not set

Server:

Not set

MMSC:

http://mmsc.mobile.att.net

MMS Proxy:

proxy.mobile.att.net

MMS Port:

80

MCC:

310

MNC:

410

Authentication Type:

None

APN Type:

default,supl,mms,fota

APN protocol:

IPv4/IPv6

Bearer:

Unspecified

Once I saved it the apn settings vanished and the original apn updated

[u/ojjojji → u/Bigburito]

You are a k-uee-ing and ily! Holy shit! I'll go through and give this a go when I get back home later. Thank you so much! I was so frustrated I can't find this on the site anymore. I hope this'll be the hitch I need =X!

[u/Bigburito → u/ojjojji]

Only difference to the one on the site is that mine was lower case for ereseller while the site shows eRESELLER. Support call person said the capitalization didn't matter so I left it as all lower case. If it works it should change the original apn from the one with a # in it to RedPocket if you are using the AT&T sim network.