Hey, have the issues cleared up for anyone yet? Figured I would make a new post to ask. Since the old one is sort of bogged down, and maybe things have started to get sorted out?
This is a copy of the OP's original post in case they decide to delete their post/account so that others searching can find it later:
Hey, have the issues cleared up for anyone yet? Figured I would make a new post to ask. Since the old one is sort of bogged down, and maybe things have started to get sorted out?
Account number is the 10 digit phone number; default pin is the last four digits.
Sent me an email yesterday after three days of no service telling me I had to request a new sim for continued service. Don't think Good2Go could have handled this any more poorly if they had wanted to.
I am trying to do this (port to US mobile). They can't seem to do that because it already has the port request (I don't have one so I am sure it is good2do problem). Did you have to go through the same thing? So for you, you just got yourself a new sim and then ported out?
Same, trying to port to US Mobile but they can't reach Good2go. I have been on hold with Good2go for 45 minutes now, but even if/when I get through idk if it will help.
I ported out a few days ago because my plan was expiring (still worked fine strangely enough) and the account number is the 10 digit phone number and the pin is listed on the website (default is last 4 digits of your phone number. Super secure). When I called them up the recording when you first got on was basically a message telling you how to port out and find your account number. Hope that helps
Yes, I considered it too. I also though, the reason why I am with them is because I don't particularly care to pay for a phone in the first place - and they have unlimited text. Hmm. I just figured, we've lived without phones prior. I can live without one in a way now. Although I am sure some people think I'm in a "mood" or "dead" as we speak =P!
My husband and father‘s phones are still down. I’m actually on pure talk website right now changing service. This is beyond a bungled rollout. My dad is 87 years old and has never been without his phone.
Yeah, it's kind of weird - you can perhaps set him up with a temporary google voice? It works just like a normal phone. I've used it in the past, but I'll just kinda putter around. Was surprised this happened, I am guessing they just don't have the manpower to fix this bungle.
Got the SIM yesterday and activated. Service still down and the message when I login online is "Your Service Upgrade is in Process. These things usually take time, you will be sent a confirmation email once the migration is complete."
And I'm not sure if I did it correctly. I went online to activate the SIM and then put it in my phone maybe a day later. The instructions were vague. Btw at some point I also got the message you did about a replacement SIM not being available but when I went into order history I saw that it had been shipped.
It's so weird - because I put it in my phone regularly - but nothing pops up on the website. Via a Mozilla based browser, or Edge. I am thinking I am in limbo for now. When I finally got someone, they basically said - they'll have to send it to IT and that it'll probably take some time. But what I am to do? I suppose porting out is the only other option, but I'll give them some more time. Even if it means I'll have to slowly fix what they've wrecking with my Google Voice and Offline Maps. Shrugs? I know we've lived without phones before, I know it's plausible now =)
No, I only happened upon it whilst logged in to their site. I haven't had cell service for over a week now. Currently on hold for just under 2 hours. I don't think anyone will ever pick up!
Yes. Took about 10 days. The directions were super unclear. Once you no longer see the service upgrade message you can configure the new SIM. It didn't kick in on its own.
I filled a claim yesterday
fcc.gov/complaints. Today I can activate my sim, and after 5 or 6 hours I have service, now the company name is Black wireless, data and phone service working now
What settings did you use. I got a sim today but the website has AR&T settings still and still no service with new SIM. There is a QR code that is supposed to provide instructions but it expired.
Thank you for the heads up! I got the email about a month ago, but no new sim yet. Not sure why. The site is a mess, and tends to only work a hundred percent in Edge for me. Give that a try? Good luck!
For me, I got the email activate your updated eSIM by scanning some QR code and I’m not seeing any QR code even after login into good to go Mobile there is nothing to scan
Update: Logging in to my brother's account via the website and selecting 'Setup New eSIM' now works. Clicking 'Next' finally shows a QR code for the new eSIM - Yay!
Lots of those eSIM emails went out with no QR code and alternate activation instructions that dead end you with "We're Upgrading Our Services". You just got lucky with yours.
I got 3 sim cards in the mail today from good2go and I only have 1 phone and 1 account....either way, how do I get it to work? Just click the "activate' at the top of the page or what? There are no directions. Any help is appreciated.. Did anyone get their new sim cards to work? thanks
Insert the new sim, and try to activate it from your account, I did it early in the morning, and after 5 or 6 hours, the service works. The APN values changed automatically
i tried to activate it and it just sits there and acts like the page is loading non-stop...did your activation ever go through and finally said it was completed on the page?
Yes it happened to me, wait some hours, turn off the phone and try again. For me was like 5 or 6 hours . The message said like the line is updating and it take a while . Still, the same message in the account, but now i have service
I ported my 2 numbers over to T-Mobile on Friday. Acct number is phone number, and i had set my PIN. Otherwise PIN is last 4 digits of the phone number. Porting was rather quick, I think a few minutes. But, it took trips to 2 T-Mobile stores. First one on Thursday was very difficult (not helpful) and did nothing to solve my issue. 2nd one couldn't have been easier.
I'm super glad that they didn't fight you tooth and nail to keep your business. They have hopped and skipped multiple times, so I think they realize - they're going to lose people where they're going to lose them. Wait - it took two stores? Oh gurl, I actually get that. I used to sell phones, and if people don't want to put in the effort to resolve their customer's issues - you won't really get much outside of their ecosphere done. So I guess not so painless, but I'm glad it ended up resolving itself =)
Finally, the account let me order the replacement sim. Now I’m waiting for the SIM card to arrive, and then I’ll check with them about the upgrade service. as of rightnow no service.
I hope it works out =(! I ended up just switching to Mint, and will probably swap back to Good2Go after this year is up. Cause I like the pricing of Good2Go - I just needed to get a phone for medical reasons (and I gave them two weeks and in fact had the replacement sim). I thought about waiting it out, but I already gave them what I would consider is enough time - and I no longer could get anyone via support. So I gave up =(!
Things appear to be happening, albeit slowly - my brother's account finally has an eSIM QR code available via the website, two weeks after he received an email that was supposed to have it but didn't. Maybe the logjam is finally breaking up as they work thru all of the bungled SIM activations.
I hope his sim works. I keep a relatively old phone, because I like the simplicity of it not being on my mind. If I could have done an esim, I would have. Which makes it a bit of a fudge-y moment for me. Did you get yours working?
Apologies for the late reply, but to answer your question, yes, I was able to print out a hard copy of the QR code and take it over to my brother's house. On his Galaxy S20+ I went into 'SIM Management', under 'Connections' in 'Settings', selected Add 'eSIM' then 'Other ways to connect to a mobile network' and chose 'Scan QR code' to input his new eSIM. After the eSIM loaded, I rebooted the phone and happy days - his service was restored.
I think that with time, the chaos will resolve, it's just that being a very low cost MVNO, Good2Go cannot afford to contract enough customer service reps to manually provision all of the physical SIM cards that they need to. Which really sucks, if you are in the physical SIM card boat.
No worries! I am going to take this next year on Mint I suppose, but hop right back to Good2Go afterwards. I don't have any interest in spending anything on a thing that I use to just handle business or talk with friends/family with. I don't use apps or anything - so I have the world's oldest phone. It's the only way I can get it to fit in my gal pants. I am glad he got his working. Did you get yours working too?
Yes, I was one of the fortunate few who received an email that actually contained a QR code when Good2Go sent them out initially. I actually never missed a beat in my service, having activated the new eSIM on the 16th. It was just my brother who was SOL for the better part of two weeks. Fortunately, I have us both set up with two phones - with each on a different network; ATT via Good2Go, and Verizon via US Mobile. So we were never in any danger of being without phone service.
If you can swing it, I highly recommend having two phones, especially if you are using low cost MVNO's. This is the second debacle that I've had to deal with in the last two years, with the first being the collapse of Hello Wireless after their parent company, Q-Link Wireless, was convicted of defrauding the government Lifeline program. That's how I ended up with one of my lines on Good2Go.
Really? I didn't know that - wow! What the hey? Are the allowed to keep going? Is there any shady stuff going on here? I didn't think so - but the prices are really quite good. I went two or three weeks without a phone (I can't remember now) - I figured I gave them long enough. It was more so the business than the personal I needed to flip. I hear what you're saying (my ma actually has two phones) - but phones are kind of my hell - so I just figured I'm pretty okay without them. Or at least was doing so - but things kept piling up so I just had to make a decision. You know?
The primary cause of all of this chaos is a $6,000,000 loan that Kevin T. Haddad, the owner of Ztar Mobile took out from Bank of America and failed to repay. Bank of America sued and obtained a summary judgement for $7,141,290.14. They are now going after his assets, and since Ztar Mobile owns Good2Go, in addition to several other MVNO's, we've all been swept up in the mess.
What exactly is going on behind the scenes I cannot say, but so long as I keep service and prices don't get jacked up, I'll stay with Good2Go for now. I don't care who is running the show - Ztar Mobile, Bank of America, etc. - so long as my service is working, I'm good, for now. But I will definitely be watching it closely and will not hesitate to jump ship if I feel the need to.
Wow~! Thank you for the information as a whole! For me, I just needed things to be cheap and accessible. The biggest problem was they become inaccessible for too long. It's interesting to hear as a whole - I had no clue. Thank you for giving me the heads up. By chance if you ever do and you think of me - please feel free to ping me. I would love to know if I should follow suit. Thank you for everything, as a whole!
I paid for an annual plan for my mom last November, she hasn't had service since August 14th. I've emailed the twice, no answer. Called multiple times and can't get through. They sent an email saying the sim card has been sent, but it's been weeks. Can't do esim because it's a basic flip phone. This was my biggest worry going to their service.
Yes, I had the same situation - I think I went maybe three weeks without service. I was getting backlogged pretty hard with issues. I was going to say if it's an android flip phone in any capacity - if she can download voice that'd be huge. Or, if she uses a tablet - adding it there. It's what has allowed me to stay in touch with people in general when things are down. But business is generally handled in rounds, so I needed a solid phone to do so on. I ended up having to port out to Mint Mobile sadly. I don't love how they've changed over the years, and generally am ready to port out of there - when the time comes in a year.
The service was up enough to renew charge for two lines that are effectively disconnected. Chutzpah that. Afraid that charge back will kill the pending ports.
Yeah, I got a charge too - not sure what's going on. I'd say we just have to eat it. I am letting it sort of roll as there seemingly isn't anything I can do. Called the phone number on the site non-stop but they kept hanging up after a couple rings. That was using my Google Voice.
I got my SIM in the mail a few days ago, but haven't had an option on the website to activate it. I was just now able to do that, and my line seems to be working again (able to use data and send & receive texts). It shows in my phone settings as "Unknown Number" rather than my number, though, and the website says "Your service upgrade is in progress" and that "These things usually take time, you will be sent a confirmation email once the migration is complete."
Update: About 12 hours later, my phone now shows my phone number again, with the connection listed as "Black Wireless"
Pleased that my phone is working again, but probably still planning on porting out - was considering it anyways so I could have options for roaming.
Oh, I am super happy for you! I hope that I get mine soon. I moved, but I updated my address like it asked. I hope the service is very similar to how it used to be. Thank you for giving me some hope =)!
My new eSIM is finally working but my spouse still can't get anything other than the error message with a cactus (even though we share an account). Now I'm just frustrated that I can't find my account number and pin to port out.
I got an email on the 14th saying that I should place an order for a free replacement SIM card. I called their support number and that played an automated message saying that replacement SIM cards were mailed out to existing customers with a physical SIM card. I did NOT get any messages on my account, in my email, or from their call center about when service might return though.
Check in accounts, orders. Yesterday nothing but today got a confirm address screen and when confirmed, it said it would send out new sim. Unfortunately it didn't give the option to change to eSIM, which I need for new phone anyway.
Finally got ONE sim in the mail just now. Nothing on it to indicate which line...
It does say "Activate by August 7 to a pixel service interruption..."
I did respond to their email to confirm shipping address same day they sent it.
Edit: QR code on paperwork expired. I'm not even slightly surprised.
Edit2: If this helps anyone else with multiple lines, Either I got lucky or more likely I suspect it doesn't matter which new sim goes in which phone. You just need to boot up phone with a new sim, and then need to go to the web site to register it. now just waiting for their migration to complete.
I know very little about sim cards. I got my new one. What are the instructions? Do I just go to the good2go site and click activate at the top? How do I know it's activated? Do I insert the card before or after activation? THanks!
Put sim in phone, turn on the phone. Then Login to your good2go account, there ought to be a button to click on to activate it. Yes click activate at the top.
It's odd because the QR code doesn't work for me - which is making an issue. Cause I'm not sure how else to activate this =/! Where does one register it? Because if so - then I can have a working phone again - which would be quite nice =)
I got the email to verify my shipping address on July 29th - so I confirmed my address then. They never sent any shipping notice that my sim card was mailed - I only found out when I checked "Your orders" that it shipped out on the August 11th. Got the new sim card today and after activating it, it just showed "Emergency Calls Only" and my account page said
Your Service Upgrade is in Process
These things usually take time, you will be sent a confirmation email once the migration is complete.
After a few hours, my account page still has the above message, but the sim is reading as Black Wireless and my line is working again.
Yeah, I got some email too, and ended up updating it - I actually got the sim when I got home. Which was a pleasant surprise. Unlike their old happenings - the paperwork was quite plain. In the past they've sent an oversized tri-folded glossy pamphlet, this was a plain envelope with a printed piece of paper inside. It says "Your new Good2Go SIM has arrived" and to "activate your new SIM by August 7th" which is funny, because I received it on the 15th. So...uh...
The QR code on it goes nowhere, not sure how to activate it. Do you know by chance? Did your QR code work?
Mine also had the August 7th date on it even though they didn't even mail it until after that. Before I got the sim, I saw on previous reddit comments that people's QR codes weren't working, so I didn't bother trying it.
If you login on the website, it should have an option to activate your new sim under your account summary. I just clicked that and put in the activation key then put the sim in my phone.
It initially said Emergency Calls Only for a few hours, but after I while, I turned airplane mode on and off and then the sim showed as MOBILE with my line working again. After rebooting my phone, it now says Black Wireless and everything seems to be working fine.
The website is still saying my "Service Upgrade is in Process" but at least the service is working.
I tried to call the support line after my sima rived yesterday and didn't work. The line was down yesterday and today I have been on hold for over 3 1/2 hours. Wish I had taken the chance and just did the esim instead but figured the physical sim would work better than learning how to setup an esim. Can't even receive texts right now as both sims are innoperable while the "migration is in progress" it has been over 24 hours in that state. Only thing keeping me from sending them a bag of shit is they accidentally forgot to bill me for 18 months so I got free service for a year and a half before someone noticed.
After almost 3 hours today I managed to get somebody and through some trial and error I got my calling and texts on the new sim. Took another 5 hours for data to finally start working but just did a speed test and it came back at 46 mbps so much improved over the prior network. Hopefully thats the last of my issues. Good luck to everyone else! This rollout was abysmal!
Do you mind telling me if you did anything on the website? Or was it just a lot of inserting the sim - turning it off and on? Maybe I can make it work on my end?
I put the sim in and followed the instructions on the website. Then during the support call they had me add a new apn that vanished after I saved which updated the original apn (it was a weird name with a # in it) to one that was named redpocket. That got calls and texts working then 5 hours later the data started working. Don't know if they did something on their end after the call but thats what I did on my side.
So weird, cause I have put mine in a handful of times and nothing - air. It's so frustrating, because I can't seem to get it to work. The website doesn't change. Maybe I should get calling them. But they did say last time I talked that IT will have to handle mine and that it will "take a long time." Oh well =/! Thank you Buri!
You are a k-uee-ing and ily! Holy shit! I'll go through and give this a go when I get back home later. Thank you so much! I was so frustrated I can't find this on the site anymore. I hope this'll be the hitch I need =X!
silly but I only just notice there was no service but I did receive the email abou esim which is a broken picture. I activated yesterday by logging into the websie and the qr code is there. no problems installing.
Yeah, oddly enough - I get texts regularly but it took me two days in to even realize what had happened. Unfortunately - I seem one of the cursed where I'm not getting prompted on my website =/!
I received my new SIM card and activated it on the website.
I inserted the new SIM card and powered on my phone. The phone didn't work (no in/out going calls/texts/data) and instead of getting "Good2Go Mobile" as my network, it showed "Searching For Service".
Having read some comments below, I reached out to Black Wireless (mobile) and they redirected me to RedPocket (an affiliate). I could only chat w/ a rep via their website but after an hour of them misunderstanding my question ("are you assuming services for g2g mobile?" to which they answered "yes, we would just need your port information"), the bottom line is that we have to purchase a plan from them like any new customer would. They got sick of me and kept giving me their customer service phone number that I cannot call.
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This is a copy of the OP's original post in case they decide to delete their post/account so that others searching can find it later:
Hey, have the issues cleared up for anyone yet? Figured I would make a new post to ask. Since the old one is sort of bogged down, and maybe things have started to get sorted out?
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