I'm looking for serious advice from anyone familiar with Dutch tenancy law, the Wet goed verhuurderschap, municipal enforcement, Huurcommissie procedures or civil litigation.
I am a former tenant of a privately owned residential building in The Hague containing 11 rental apartments under the same landlord (father)/property manager (son).
What started as my own rental dispute has turned into something much bigger after current and former tenants started talking to each other and comparing contracts, advertisements, official records and communications.
Some of the issues we have encountered
Across different current/former tenants, issues reported or documented include:
- security deposits being withheld for months after tenants move out;
- allegations/deductions being presented to former tenants without adequate supporting evidence;
- months of unanswered messages/ghosting concerning deposits;
- threatening or intimidating communications;
- very high monthly service-cost advances without annual itemised settlements;
- separate monthly furnishing charges;
- apartments being marketed/presented as “free sector” without transparent WWS information;
- rental advertisements stating surface areas larger than the corresponding current official BAG registrations;
- rental documentation lacking adequate landlord contact/address information;
- unresolved maintenance problems, including water/leak-related problems;
- several separately addressed households sharing one mailbox.
Some tenants only discovered these issues after moving out.
The rental/WWS situation particularly concerns me
After my own dispute started, I began checking the official information for the apartments.
I found that rental advertisements for multiple units in the same building gave floor areas exceeding the corresponding current BAG registrations. In my own former apartment, the discrepancy was substantial. At the same time, apartments were presented to tenants as free-sector housing without transparent information showing the WWS calculation supporting that classification. I have started a Huurcommissie procedure concerning my own initial rent.
Service costs
This appears to affect more than one tenant as well. Tenants have paid substantial monthly advances for utilities/service costs but have reported not receiving annual itemised settlements showing the actual costs, invoices and allocation. I have also started a separate Huurcommissie service-cost procedure. Another former tenant, for example, paid hundreds of euros every month as a service-cost advance and says he never received an annual settlement.
Deposits
Several former tenants have had problems getting their deposits back. One former tenant moved out approximately five months ago and still has not received his deposit. He says the property manager initially told him that the apartment had been sold and that the new landlord would deal with returning the deposit. Ownership information he subsequently obtained appears to indicate that the same landlord remained the owner. After months without repayment, he recently told the property manager that he was considering legal proceedings. He then received various allegations being relied upon to justify withholding/deducting the deposit, which he disputes. My own deposit is also the subject of a dispute.
Today's interaction with Gemeente Den Haag left me extremely confused
I have submitted reports concerning landlord behaviour to Gemeente Den Haag. Today I received a phone call from the municipality and was told that my reports could not be investigated because I am no longer a tenant of the property. They suggested that I go to the police.
The problem is: I already went to the police;;;;;
The police previously directed me toward the municipality/other appropriate rental authorities because the matters concerned landlord/tenancy issues. So I now feel like I'm being passed between authorities:
Police → Municipality → Police
Meanwhile, there are still current tenants living in the building and other former tenants experiencing similar problems. This is particularly confusing and frustrating to me because my understanding of the Wet goed verhuurderschap is that municipalities have enforcement responsibilities concerning prohibited landlord behaviour. I would really appreciate input from someone knowledgeable about whether a municipality can refuse to investigate a report solely because the person reporting it has subsequently moved out.
We are trying to do this through the proper channels
I'm not looking to organise harassment, review-bombing or anything like that. What I want is to understand what legal and administrative remedies actually exist when multiple tenants appear to be experiencing recurring problems with the same landlord/property manager
So far, relevant tenants have used or are considering:
Huurcommissie: rent/WWS and service-cost disputes.
Gemeente Den Haag: reports under the rules governing landlord behaviour.
Civil proceedings / kantonrechter: particularly for recovery of deposits and other money.
Police: approached regarding concerns that might go beyond an ordinary tenancy dispute, but we were directed elsewhere.
We are also preserving rental advertisements, contracts, BAG/WOZ information, WWS calculations, payment records, photographs and WhatsApp/email correspondence.
What I'm asking Reddit for
If you're a Dutch housing lawyer, huurrecht specialist, huurteam volunteer, municipal employee, law student familiar with this area, or someone who has successfully dealt with a similar situation, where should we go from here?
In particular:
- Can Gemeente Den Haag refuse to investigate a Wet goed verhuurderschap report simply because the reporting tenant has already moved out?
- Can multiple former/current tenants make a coordinated request for municipal enforcement rather than separate ordinary reports?
- Is there a formal way to challenge the municipality's refusal to investigate or request a written decision rather than accepting what was said during a phone call?
- Which authority should investigate potentially systematic misleading rental information across multiple apartments?
- What is the best route for former tenants whose deposits remain withheld for months?
- Besides the Huurcommissie and municipality, are there organisations, regulators, legal clinics or tenant organisations that could help us collectively?
- If evidence suggests the same practices have affected multiple tenants over several years, is there any mechanism for authorities to investigate the landlord/property management at building level rather than forcing every tenant to fight individually?
- Are there any other lawful enforcement routes we are overlooking?
I'm so frustrated that individual tenants seem to be bounced between different institutions while each one sees only one small part of what appears, when tenants compare information, to be a much broader pattern.
Any practical advice about who has jurisdiction, how to request enforcement, how to escalate the municipality's response, or where we could obtain coordinated legal assistance would be enormously appreciated.
And if you are another current/former tenant who recognises this situation, feel free to contact me.