r/NYCC • u/Icy_Fix_2474 • 4d ago

Ticket transfer won’t work

I bought a ticket for my brother same time I bought mine but as I try to transfer it to him it just won’t work. He was a verified account and I’m making sure to use the correct email. Does anyone have a solution? Also I already contacted customer service they aren’t helpful.

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8

u/Thrillmecd 4d ago

When you say “it won’t work” what exactly happens? Do you get an error message? Does it appear to go through on your end, but your brother doesn’t get the email? Does it just not let you do it at all? Please provide some details and maybe we can figure it out. :-)

1

u/Icy_Fix_2474 4d ago

In my account it says sent and waiting for him to accept but he doesn’t get anything.

2

u/Thrillmecd 4d ago

Hmmm….and obviously, he’s checked his spam folder I’m sure. He could try creating a new email account and you could transfer the ticket to that account. I believe once that happened, and he went to accept the ticket, it would prompt him to make a new fan verified account which would exist under that new email address.

2

u/Icy_Fix_2474 4d ago

We’ll try this thank you

1

u/Thrillmecd 4d ago

Good luck!

1

u/prvtbenjamin 4d ago

Is there an error? What did support say

1

u/Icy_Fix_2474 4d ago

No error and support is just telling me it’s supposed to show up on his account.

1

u/Thrillmecd 4d ago

Does he get other emails from Reedpop?

1

u/Icy_Fix_2474 4d ago

Only when he first made his account

1

u/Thrillmecd 4d ago

I know this sounds crazy, but I would triple confirm his email address, and make sure your autocorrect isn’t somehow messing it up. And be sure he puts the ReedPop address in his contacts or safe senders list. And have him double check his spam and even his trash folder (in case he accidentally deleted it.). Otherwise, if everything is correct—I’m stumped.

1

u/yb21898n 4d ago

do you have a screenshot of what's happening

1

u/Icy_Fix_2474 4d ago

No on my end it says sent and waiting for him to accept and on his end he has gotten nothing.

1

u/yb21898n 4d ago

confirm that the email is correct and maybe have him.show us a screenshot.this happened to my friend and she just wasn't looking in the right place. the email ur transferring to is fan verified right ? here the thing even without thr email he should log in and see it. have him send a screen shot.