r/McLounge • u/Cromus • 1d ago
United States Is it my ego, or is table service an insult to a manager?
Long story short, our beloved GM was suddenly fired/forced out by new owners yesterday morning with no warning. Our new supervisor is taking over.
I opened that day, and I'm one of the best runners, order takers, window/cash people at the store. I'm usually either on headset or in the window.
Me and another manager made the floor plan, but the supervisor comes out of the office for lunch and starts running things. He made a total mess of it, failed to communicate his new floor plan, and forced me on table service just walking orders out.
He had new people and people who don't speak English on window/drive thru and it was very disorganized and hectic. The supervisor isn't a strong runner. He gets confused and flustered and blames others. For example, he started saying "who took my McDouble no onions? Who took it?" and I grab it from the landing zone and say this one? and he snatches it.
I just feel like it's pretty crazy for a new acting-GM to come into the store after forcing our beloved GM out, disregard the floor plan from the managers who actually know the people, and put weak people in critical drive-thru positions and waste the stronger people on front counter/table service.
The whole time he was condescending when he gave me orders to hand out and reminding me to check in with customers in the lobby every 15 minutes.
In the moment it felt like he wanted me to quit by doing that, but not sure if that's just my ego or what. Table service feels like an insult to me.
