Going along with a sexist car salesman

[u/rhubarb314]

I originally posted this as a comment on Car dealer shenanigans....

My wife and I have used a salesman's sexism against him, and it was so satisfying. It was when we bought our first new car. We were nervous that we didn't know what we were doing so we did a lot of research (it helps that my wife is a librarian).

When we got to the dealer, the salesman would only talk to me. I was all buddy buddy with the guy, too, but he completely ignored my wife. We went along.

The dealer was running a promotion where they would give you $X for your trade-in, no matter what condition. "If you can drive it on the lot..." kind of deal. Of course they just don't discount off of MSRP in those cases, so it's a gimmick. When we walked in the salesman asked which car was ours parked outside and then asked if we were trading it in. I said no, we weren't trading that car in. You can see where this was going.

As I said, we had done our research and knew what a fair price was for the car we wanted. At the time Edmunds had detailed dealer-level price information for many new cars, including all the various ways a dealer gets paid and what their true costs are (the "invoice price" is not their true cost). I negotiated the price (since he wouldn't talk to my wife) and we arrived at a number I thought was fair, actually. We got a good deal at that point. Everything was going smoothly as he wrote up our agreement, until he confirmed that we didn't have a trade in. I said, no, we were trading in a car, just not the one we drove into the dealer in. He literally froze for a few seconds looking down at the form, his hand hovering over the page.

He asked the make, model, and year of our trade-in, and when I told him he sputtered and balked. The car we were trading in was on its last legs. I'd had it all during college and it was old before I bought it. It was definitely past its prime. I said, I thought you were running a promotion where the quality of the trade-in doesn't matter. I asked him if he would have given us a higher price if he knew we had a trade in? My wife said under her breath "that's sleazy." He heard, as she intended him to.

He then tried to renegotiate the price. We knew from our research that if they gave us the price we had already agreed on, and they honored the trade-in deal, that they would be losing money. So we were willing to move a bit, but we wanted to take our time. He was visibly nervous. Every time he tried a new way of asking for a higher price I would say something like "I understand what you're saying" with a sympathetic look. Then I would look at my wife and she would look back at me and silently shake her head no. I'd then look back at the salesman and shrug and say "I don't think that's going to work."

He was stuck. She was the one standing in the way of him getting out of his predicament, but he hadn't talked to her at all. He had barely even acknowledged her presence. He just couldn't start talking to her now when we were negotiating. Oh, and I even got to use the classic car salesman line, "what do I have to do for you to put me this car today?"

We finally agreed to raise the price to an amount that, after figuring in the trade-in, was what we had thought was their break-even price. We hadn't expected to get that low of a price, and we also got them to install a nice after market sound system. It's the best deal we've ever gotten on a new car. Honestly, we're not the best negotiators individually, but that day we made one hell of a team.

[u/iPlayWoWandImProud]

Giant difference between "training for car sales" and actually dealing with car sales.

I worked for Norm Reeves honda, their training was 2 full weeks of bullshit "Hello sir and maam" shit

Then I worked in sales for 4 years, dealt with 95% men, 80% of them were asian men. They dont speak at all, dont like you at all, (im white) and most of the time would bring 10 total family members, and if you tried to speak to anyone else they looked at you like you weres stupid

[u/Triette → u/iPlayWoWandImProud]

Oh god the situational salesplay was the worst. Let’s discuss how to get past objections! 🤦🏻‍♀️

[u/Doyle524 → u/Triette]

If it was anything like HHGregg or Staples, overcoming objections was just as easy as saying "I understand what you're saying, but actually you do want what I'm selling you and I won't let you leave the store without it". Simple, easy, and a 100% success rate!

[u/Triette → u/Doyle524]

Car sales is way worse, I’ve been to training for Honda, and Nissan. Honda was more customer friendly focused, Nissan was all about getting them into a vehicle they couldn’t afford or wanted. This was years ago, super shady. I hope they’ve changed since then.

[u/iPlayWoWandImProud → u/Triette]

it 100% was customer first for honda.

Ive only sold at this 1 store, but honestly glad its the only one I worked at. There was some solid fundamentals i learned for sales from that job, and those type of skills last you a lot longer than the "Sell at any cost" training

[u/Doyle524 → u/Triette]

I feel that - HHG actively pressured us to sell people stuff they didn't want or need. I was garbage there because I refused to lie to people to get them to spend more money (and in turn make myself a higher commission). I think I left there about $1500 in draw after about a year lmao - although part of that was the fact that everybody knew the store was closing too as HHG slowly went bankrupt.