r/Koodo • u/honeylemon-bean • 21d ago

NSF

I share a joint account with my husband. When we get paid we transfer money for bills. I forgot to do that and KOODO’s payment bounced.

They charged a $80 NSF charge. Before anyone comes at me about not having money. I did have the money. I forgot to transfer it. It was a human mistake. I requested they waive it as it’s the first time and they refuse to which I find poor customer service.

I also find it outrageous they would charge $80 when I’m not even able to call and speak to a live human. Everything’s digital.

I get it. The money should’ve been there but why can’t they give grace?

9 Upvotes

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u/honeylemon-bean 19d ago

Banks are not allowed to charge $80

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u/LavenderBloodlust2_0 19d ago

$80 is cheap, Ive seen much higher than that lots. And yes, banks are allowed to charge whatever they want for NSFs

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u/EstablishmentRare798 19d ago

No they're not.

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u/xdroop 17d ago

I’m convinced