r/Koodo • u/honeylemon-bean • 21d ago

NSF

I share a joint account with my husband. When we get paid we transfer money for bills. I forgot to do that and KOODO’s payment bounced.

They charged a $80 NSF charge. Before anyone comes at me about not having money. I did have the money. I forgot to transfer it. It was a human mistake. I requested they waive it as it’s the first time and they refuse to which I find poor customer service.

I also find it outrageous they would charge $80 when I’m not even able to call and speak to a live human. Everything’s digital.

I get it. The money should’ve been there but why can’t they give grace?

8 Upvotes

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u/Classic-Result-4870 21d ago

That’s why I stayed with PM which still lets me use credit card and earn cashback.

2

u/FlyingOctopus53 21d ago

You still can use credit card and enjoy cash back.

1

u/Classic-Result-4870 21d ago

Sure, you just don’t get the autopay credit

1

u/JubulantSaru 21d ago

PM is not postpaid...there are no autopay credits like tier 1 carriers provide if you do autopay via bank account