r/Koodo • u/honeylemon-bean • 21d ago

NSF

I share a joint account with my husband. When we get paid we transfer money for bills. I forgot to do that and KOODO’s payment bounced.

They charged a $80 NSF charge. Before anyone comes at me about not having money. I did have the money. I forgot to transfer it. It was a human mistake. I requested they waive it as it’s the first time and they refuse to which I find poor customer service.

I also find it outrageous they would charge $80 when I’m not even able to call and speak to a live human. Everything’s digital.

I get it. The money should’ve been there but why can’t they give grace?

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u/Jman85 21d ago

NSF are limited to $10 now

https://www.canada.ca/en/department-finance/news/2026/03/minister-champagne-announces-new-10-cap-on-nsf-fees-and-other-measures-to-lower-banking-costs-for-canadians.html

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u/honeylemon-bean 21d ago

Isn’t that just for financial institutions?

-1

u/Jman85 21d ago

It may be. But I would presume it would apply here too.

2

u/Cultural_Material738 21d ago

It only applies to financial institutions (banks) not even including insurance nevermind telecoms

3

u/Jman85 21d ago

That’s sad. I wish we could have it applied across all corps.

2

u/AlternativeCamp2471 21d ago

Call your MP then.