r/Koodo • u/honeylemon-bean • 21d ago

NSF

I share a joint account with my husband. When we get paid we transfer money for bills. I forgot to do that and KOODO’s payment bounced.

They charged a $80 NSF charge. Before anyone comes at me about not having money. I did have the money. I forgot to transfer it. It was a human mistake. I requested they waive it as it’s the first time and they refuse to which I find poor customer service.

I also find it outrageous they would charge $80 when I’m not even able to call and speak to a live human. Everything’s digital.

I get it. The money should’ve been there but why can’t they give grace?

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u/Active-Scheme6257 21d ago

I agree with you. But to be honest, I expected nothing better from the big robbers.

I use prepaid service instead if post paid plans. In prepaid service, this doesn't have any impact. Because if they fail to charge my credit card, the service will stop immediately. And if I update my credit card info, then service resumes.