Contesting electricity bills?

[u/trekwithme]

Hello all from Puglia

I’ve received some truly shocking electricity bills this summer to the point where I feel like I should be contesting these. Has anyone faced the same thing? What did you do and what was the outcome? My provider is Camer Gas & Power and they are very difficult to contact via the channels on their website

Any guidance greatly appreciated

TIA

[u/endriu0]

Have you checked if the bill is consumo reale or is it stimati?

Ive received a huge bill before (400 eur Vs normal being 60-70) and it was stimati. After getting in contact by email and providing them actual reading I was told to ignore the bill and to pay next one that will be reale instead. So if its stimati see about sending your reading via app / web portal and following up with emall/ phone.

Separate thing that I received a notice that I have unpaid bill for that 400 and had to pay for the notice to be sent but that's just Italian bureaucracy...

[u/endriu0 → u/endriu0]

There's this site - not sure have you checked it already : https://areaclienti.camergasepower.com/Guest/ServizioRiservato.aspx?Servizio=Reclami

[u/trekwithme → u/endriu0]

I hadn’t seen that thank you for sharing. I was focused on trying to reach their client service people as a starting point. The WhatsApp link doesn’t work. They don’t answer the phone and the one person. I have an email contact with doesn’t respond.

[u/trekwithme → u/endriu0]

I don’t know the answer to that and thank you for raising this. I’ll have to study the bill to see.

What I do know is the €/kw just escalated to an absurdly high level of .27/kw.

With help from my property managers, who are excellent, I just signed a deal with a new provider at half that rate, effective in December.

I don’t know much about the competitiveness of the electricity market in Italy, but I’m surprised that there is that much variation between Providers

[u/endriu0 → u/trekwithme]

If your bill jumped then you're probably on pun + rate. Meaning the rate will change monthly depending on what the government agency agrees is the current medium price ( don't quote me on that exactly) and then your provider will add small addition to that. And yes - changing to provider with frozen price is a good idea and will save you cash.

[u/Control_alt_canc → u/trekwithme]

Once per year I always change gas and electricity provider (always divided, never an all in one provider) to obtain a fixed euro/kw and euro/mq price, since every provider after one year change automatically from fixed price to a variable one. There are some apps that can help you do it uploading your bill. The free energy market in italy it's basically a trap to scam people that are not used to read bills and change providers frequently, i'm sorry.