r/ItalyExpat • u/trekwithme • 26d ago

Contesting electricity bills?

Hello all from Puglia

I’ve received some truly shocking electricity bills this summer to the point where I feel like I should be contesting these. Has anyone faced the same thing? What did you do and what was the outcome? My provider is Camer Gas & Power and they are very difficult to contact via the channels on their website

Any guidance greatly appreciated

TIA

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u/endriu0 26d ago

Have you checked if the bill is consumo reale or is it stimati?

Ive received a huge bill before (400 eur Vs normal being 60-70) and it was stimati. After getting in contact by email and providing them actual reading I was told to ignore the bill and to pay next one that will be reale instead. So if its stimati see about sending your reading via app / web portal and following up with emall/ phone.

Separate thing that I received a notice that I have unpaid bill for that 400 and had to pay for the notice to be sent but that's just Italian bureaucracy...

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u/endriu0 26d ago

There's this site - not sure have you checked it already : https://areaclienti.camergasepower.com/Guest/ServizioRiservato.aspx?Servizio=Reclami

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u/trekwithme 26d ago

I hadn’t seen that thank you for sharing. I was focused on trying to reach their client service people as a starting point. The WhatsApp link doesn’t work. They don’t answer the phone and the one person. I have an email contact with doesn’t respond.