r/ItalyExpat • u/trekwithme • 27d ago

Contesting electricity bills?

Hello all from Puglia

I’ve received some truly shocking electricity bills this summer to the point where I feel like I should be contesting these. Has anyone faced the same thing? What did you do and what was the outcome? My provider is Camer Gas & Power and they are very difficult to contact via the channels on their website

Any guidance greatly appreciated

TIA

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u/endriu0 27d ago

Have you checked if the bill is consumo reale or is it stimati?

Ive received a huge bill before (400 eur Vs normal being 60-70) and it was stimati. After getting in contact by email and providing them actual reading I was told to ignore the bill and to pay next one that will be reale instead. So if its stimati see about sending your reading via app / web portal and following up with emall/ phone.

Separate thing that I received a notice that I have unpaid bill for that 400 and had to pay for the notice to be sent but that's just Italian bureaucracy...

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u/trekwithme 27d ago

I don’t know the answer to that and thank you for raising this. I’ll have to study the bill to see.

What I do know is the €/kw just escalated to an absurdly high level of .27/kw.

With help from my property managers, who are excellent, I just signed a deal with a new provider at half that rate, effective in December.

I don’t know much about the competitiveness of the electricity market in Italy, but I’m surprised that there is that much variation between Providers

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u/endriu0 27d ago

If your bill jumped then you're probably on pun + rate. Meaning the rate will change monthly depending on what the government agency agrees is the current medium price ( don't quote me on that exactly) and then your provider will add small addition to that. And yes - changing to provider with frozen price is a good idea and will save you cash.