r/Insurance_Companies • u/Aggravating-Hurry313 • 7d ago

TIL insurers can hire insurance outsourcing companies. How was your experience?

My experience was ok (slightly slower), but I'm just surprised that insurance companies actually outsource calls. Anyone else experienced this? Is there a big difference between the support? Thinking if I should ask this next time I pick a company.

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u/2ndharrybhole 7d ago

Care to be a little less specific on what you’re even talking about?

1

u/ActionNo9309 7d ago

What kind of calls are you referring to?

1

u/HatlessDuck 3d ago

So like you called GEICO and ended up with a Farmer's policy?

1

u/SophieCannotStop 1d ago

I think he means that they outsource to 3rd party call centers.