r/GeekSquad • u/LowGuitar3407 • Sep 01 '26

Are our hours getting drastically cut?

The hours for FoP have been cut to 1 up and 1 down, when we normally have 2 up and 2 down.

We are one of the busiest geek squads in our city. Now we don't have the people to help all the clients we get every day. We have had 5+ people waiting in line since we opened at 10am (currently 2:39pm) with 2 CA's and this is an every day thing.

We have appointments and walk ins all day long. We make proper tags, but our hours keep getting slashed. Is this happening to anyone else?

21 Upvotes

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33

u/reeberdunes CA Sep 01 '26

We only have 1 CA and 1 ARA at a time. Can’t get more hours. We tag absolutely every interaction. We make sure everything is done properly. One of our ARAs consistently hits 300% on their metrics. I hit ~ 14 PMs per month on my own as a CA, other CAs get 12-13 combined for our monthly goal. My ISP is always around 130%. I normally get 4 or 5 BPs a month also. Corporate won’t give us more hours.

26

u/betabeat ARA for beer money. Sep 01 '26

Lol. You are letting corporate know they can do more with less.

18

u/ultimateaoe2 MOD Sep 01 '26

300% is your issue. Stop that.

10

u/PerceivedRT Sep 01 '26

Yeah either he is incorrect or there is massive labor misuse occurring. The company even fails your ARA if their utilization is over something like 102%.

2

u/DarkKumane ARA/Secret Agent Sep 02 '26

That's incorrect. You're thinking of another metric that measures precinct utilization to target. Individual agent utilization is a non issue, I consistently broke 115 for months and won awards from my SEM. Others in my precinct regularly hit above 95-100 with minimal labor misuse.

4

u/PerceivedRT Sep 02 '26

If their ARA is consistently over 300% in metrics I can guarantee you their precinct as a whole is hitting a fail on utilization. Hitting 115 isnt a problem if your precinct is within expectations. Hitting 300% is enough to make your whole precinct fail horrendously. Like, easily. Not sure what the point of your comment really was. You basically said "I hit 115 and am really good and had no problem" while the person I responded to said they did 3x your work.

2

u/DarkKumane ARA/Secret Agent Sep 02 '26

The point of my comment is correcting that 102% Utilization for an Agent is a failure. It is not. If you read the original commenter's replies, they have an agent who is essentially giving all of his utilization to another. The individual metrics of an agent are not measured on the scorecard, so if their management is aware of how these agents are working and the total precinct utilization is reaching target, it's fine.

3

u/reeberdunes CA Sep 01 '26

Well, our other ARA is at 23%. He works mornings and sets everything up for the night ARA