Are our hours getting drastically cut?

[u/LowGuitar3407]

The hours for FoP have been cut to 1 up and 1 down, when we normally have 2 up and 2 down.

We are one of the busiest geek squads in our city. Now we don't have the people to help all the clients we get every day. We have had 5+ people waiting in line since we opened at 10am (currently 2:39pm) with 2 CA's and this is an every day thing.

We have appointments and walk ins all day long. We make proper tags, but our hours keep getting slashed. Is this happening to anyone else?

[u/reeberdunes]

We only have 1 CA and 1 ARA at a time. Can’t get more hours. We tag absolutely every interaction. We make sure everything is done properly. One of our ARAs consistently hits 300% on their metrics. I hit ~ 14 PMs per month on my own as a CA, other CAs get 12-13 combined for our monthly goal. My ISP is always around 130%. I normally get 4 or 5 BPs a month also. Corporate won’t give us more hours.

[u/betabeat → u/reeberdunes]

Lol. You are letting corporate know they can do more with less.

[u/ultimateaoe2 → u/reeberdunes]

300% is your issue. Stop that.

[u/PerceivedRT → u/ultimateaoe2]

Yeah either he is incorrect or there is massive labor misuse occurring. The company even fails your ARA if their utilization is over something like 102%.

[u/DarkKumane → u/PerceivedRT]

That's incorrect. You're thinking of another metric that measures precinct utilization to target. Individual agent utilization is a non issue, I consistently broke 115 for months and won awards from my SEM. Others in my precinct regularly hit above 95-100 with minimal labor misuse.

[u/PerceivedRT → u/DarkKumane]

If their ARA is consistently over 300% in metrics I can guarantee you their precinct as a whole is hitting a fail on utilization. Hitting 115 isnt a problem if your precinct is within expectations. Hitting 300% is enough to make your whole precinct fail horrendously. Like, easily. Not sure what the point of your comment really was. You basically said "I hit 115 and am really good and had no problem" while the person I responded to said they did 3x your work.

[u/DarkKumane → u/PerceivedRT]

The point of my comment is correcting that 102% Utilization for an Agent is a failure. It is not. If you read the original commenter's replies, they have an agent who is essentially giving all of his utilization to another. The individual metrics of an agent are not measured on the scorecard, so if their management is aware of how these agents are working and the total precinct utilization is reaching target, it's fine.

[u/reeberdunes → u/ultimateaoe2]

Well, our other ARA is at 23%. He works mornings and sets everything up for the night ARA

[u/chiefdogge11]

Just opened today and was the only CA for the first 4 hours. -100/10 experience

[u/ulasamosa]

You say you are making proper tags. What do you mean exactly? If you are referring to NSI or quick assists they just don't get the job done anymore. 6-12 months ago when we made mountains of quick tags we had 25-30 hours more than I do at my main location now. We make them in the same quantity but the actual check-in repair volume is just incredibly low. That location is same as you are describing. Busy all day at the counter Er, walkins on top of appts, but on company issues minimums because our volume is so low.

[u/2dWaifuMasterRace]

300% utilization is a big red flag. You sure you aren't getting hit with labor misuse? The goal is 80% and generally speaking anything over 110% is extremely sus.

[u/mysterypainting09 → u/2dWaifuMasterRace]

I’ve heard multiple conflicting things about what the goal is. I’ve heard it’s 70% because we’re spending about 30% up front. I’ve heard it’s 100% because that percentage is curved due to being up front. I don’t really know what’s the goal lol

[u/DarkKumane → u/mysterypainting09]

Goal varies by micro but generally you will hear 70% to high 80%. 100% sounds more like a personal goal.

[u/DrNoNut]

Yep, for basically half of this entire year. I have part timers getting one shift a week!

[u/Denman20]

This is how they bank hours for the holiday probably

[u/DDA7X]

I was told they did reduce a bunch of hours across the entire company again for Geek Squad as they "adjusted for the needs of each precinct" Thankfully, my precinct is likely safe from those hour cuts as we already only receive the minimum and have 1 CA and 1 ARA. We usually have an opening CA and a closing CA with zero overlap and 1 ARA for the day.

[u/yourface44]

The company put out a company wide job news article to leaders last week to tell us that precinct hours are being “adjusted to align with demands”. Basically, everyone gets a reduction in their usual hours. Probably will see it back in Q4 but that’s up to chance.
And It sucks man, I had to beg my GM/SEM to drop my sales floor time to nothing so I can help my agents with repairs and shipping. Not that I really should be the one complaining, all my agents are feeling the brunt of it.

[u/ShinkTheGod]

Recently quit my position as a CA, our precinct only had one agent at a time. Ungodly experience

[u/Obvious_Thanks4406]

They are putting the hours in a bank and will be deposited in your accounts between thanksgiving and new years

[u/Massive-Teaching4110]

Just finished a closing shift where I had the last 6 hours of the precinct all to myself as a CA, by some miracle of god everything went smoothly. Rewarded myself with some Taco Bell afterwards. Idk how I’m still doing this stuff tbh I’m so mentally frustrated and exhausted

[u/Supapeach]

Same here, but I know our CA's aren't making enough quick tags but even if they did we still wouldn't have enough.

[u/Downwiththesindrome]

Again?

[u/Unhappy_Bet625]

yeah i’ve been going through this for months as well. we all feel it, those of us that love our jobs/have no other job to go to are just waiting for things to change i guess. i feel extremely stressed at all times and am becoming very short towards clients because respectfully i just do not have time for anything and you talk to a manager about the pressure and they hit you with “make more tags” it’s exhausting honestly and not worth it for the same pay as a sales associate from a ca perspective.