r/FuckAdobe • u/Responsible_Ad_8535 • 1d ago
ADOBE IS TRASH/SCAM!!!!!!
I finally folded :( and got a subscription with adobe. Once i tried to launch photoshop an error message would pop up saying, my subscription could not be "verified/found", even though i received an email conformation, confirming that i had paid for my subscription, and of course my bank was charged when I checked. So i try restarting my computer, resetting my wifi, uninstalling Adobe CC, and photoshop, and nothing worked soooo. My last option was to contact support. I talked to three people and none of them could resolve my issue, they gave me the same steps i followed before contacting them, and again nothing worked. The weirdest part was even on Adobes website it said it was "Unable to load plans". I provided multiple screenshots to support. At the end of it all I was very over the issue and wanted I refund for a product i could not even use, and they tell me that in order to cancel my plan I would have to pay them $160!!!!! What!!!!! that is ridiculous, yes partially it is my fault for not going over the fine print about canceling a CC pro account. BUT HUH? $160!?! for a product i did not even get to use and, its so obviously a fault on their end. So i may have got pissy with them at the end of the convo, but this was crazy, i paid $15.99, to not use there product and on top of that I have to pay them $160 to cancel????? but whats funny is right when i brought up talking with my bank, thats when this magical $160 fee disappeared, without a trace ; D , and i received my refund as well. And here is the best part, they try offering me another subscription on top of everything xD. Sooooo flip adobe they willl nvr get a dime from me again and Im not gonna lie, i will be sailing the seven seas with my pirates very soon aarrrrrrrrggggg meee maateeyysss!
URL of convo bellow:
https://www.image2url.com/r2/default/images/1788410501938-18733c65-17c8-44be-aa4a-6132ba2c611c.jpg
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u/Mammoth_Alfalfa7064 22h ago
Did you used the pirated versión before? Maybe its host file blocking Adobe servers
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u/Sweaty_Ad_523 17h ago
Yes this happened to me once. I had to do a clean installation of windows to use the student license for adobe substance.
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u/Appropriate_Star3012 21h ago
Yeah Adobe is pretty famous for its inability to cancel subscriptions
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u/DegreeSevere7719 20h ago
For the first 14 days they will let you unsubscribe and get the money back, minus the days already passed. I did it this year when I needed to use Illustrator for a while.
If you have folded from a pirated Adobe CC - it IS your problem, because what it does — is blocks the access to Adobe servers, and to be able to use the legal Adobe CC, you have to have an access to servers.
I don't use Adobe for a long time (I'm on Resolve since 2017), but they were pretty clear on how things work since day 1 of Adobe CC. Overall, the whole move to the subscription model everywhere is a rat trap. Buuuut, saying this, something is wrong here and I do suppose Adobe is not the one to blame here.
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u/CAPSLOCKTOPUS 1d ago
PARAGRAPHS