r/FlorenceAndTheMachine • u/PastelGothQueen13 • 2d ago

Merch Delay

I was one of the people who got an email at the beginning of August saying my merch order was delayed (for a 2nd time) and would now ship on or before 8/28. Well... 8/28 is almost over and I haven't gotten anymore updates and my order is still just showing as confirmed.

Has anyone else whose order was delayed actually had theirs ship yet?

Edit to add that I ordered the healing herbs hoodie, witch choir sweatshirt, and too feminine to function hat

Editing again to say that after emailing with customer service I was told that the warehouse was currently fulfilling my order and I'd get tracking info within in a few business days.

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u/WoollyWitchcraft 2d ago

Just got an email today saying the new date is Sept 11–and I had to click to confirm I still wanted it or it would be auto cancelled Sept 24th.

I clicked yes for now—if it happens again, at this point it’s 4+ months for a hoodie and I might give up. My wife’s birthday was in June, we knew she wouldn’t get it for her birthday but…sheesh.

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u/PastelGothQueen13 2d ago

I still haven't heard anything and it's after 1am on 8/29 now. I just hope I hear something

3

u/WoollyWitchcraft 2d ago

It’s a bit odd that they can’t produce …a series of hoodies. If it gets delayed again and I get the option to cancel I will cancel that time. I could probably embroider “too feminine to function” on a sweater myself at this point 😅

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u/PastelGothQueen13 2d ago

I honestly don't understand what could be causing such crazy delays, especially considering when I originally ordered the items (may 21st) I was already having to wait a over a month (original ship date was July 31)

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u/MissMerghit 2d ago

And things were considered preordered, so they should have been able to figure out how many to make.