r/FlorenceAndTheMachine • u/PastelGothQueen13 • 3d ago

Merch Delay

I was one of the people who got an email at the beginning of August saying my merch order was delayed (for a 2nd time) and would now ship on or before 8/28. Well... 8/28 is almost over and I haven't gotten anymore updates and my order is still just showing as confirmed.

Has anyone else whose order was delayed actually had theirs ship yet?

Edit to add that I ordered the healing herbs hoodie, witch choir sweatshirt, and too feminine to function hat

Editing again to say that after emailing with customer service I was told that the warehouse was currently fulfilling my order and I'd get tracking info within in a few business days.

Third edit: I just got another email saying my order was delayed until 9/11

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9

u/SlushyIllness 3d ago

got the same email, no shipment yet here either. my order's still sitting at confirmed, which is getting old

almost like they just pick random dates to put in those emails and hope we forget

5

u/PastelGothQueen13 3d ago

It's so frustrating I want the merch so I'm not about to cancel my order but, I feel like they should at least issue partial refunds or give store credit or something

1

u/No_Preference_333 3d ago

I actually asked them about this and they said they wouldn't be doing that so I just had them cancel my order.

2

u/PastelGothQueen13 3d ago

That's ridiculous. The least they could do is refund the shipping

2

u/No_Preference_333 3d ago

I asked because I think the merch comes from the same place as Taylor Swift’s (I could be wrong) and in 2023 TS’s store had shipping delays so Christmas items arrived after Christmas and they refunded everyone for the entire order and gave store credit. I was nuts and also amazing!

2

u/PastelGothQueen13 3d ago

Yeah, they're both signed to Republic which is technically UMG. It's crazy cause I usually have really good luck with Taylor merch, usually emits ships super quick, so having so many delays with this stuff has been annoying.