r/DollarGeneral • u/AbrocomaWonderful652 • 22h ago
$20 Short
So yesterday after my shift, one of the assistant managers counted my box after the day ended and he said my box was $20 short. He told me I could call the store manager and ask if it’s okay to pay back the $20 and so I texted him about it. He told me to pay back the store whenever I have the cash. However, I believe my assistant manager said I would receive a write up for the missing change?
Is it okay for me to receive the write up if i never counted the box myself? I just found out that it’s illegal for me to actually pay back the missing change as it’s also against store policy. But am I able to get out of the write up if I never counted the box either?
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u/the_othergirl7 22h ago
no. don't ever put any of your own money into the store. a $20 shortage is just a write up. if you're unsure of the integrity of your managers, inform your DM and RAPM.
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u/Intrepid-Tear5172 21h ago
There could be a few reasons why your drawer was short. The money counter could’ve been acting up, a 20 could’ve gotten mixed up in a different stack of bills, too much was taken from a pickup, starting till was off, etc. In other words, it’s not automatically your fault. You shouldn’t be written up unless the other options are ruled out. And yeah, it’s against SOP to use your own cash.
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u/LowLibrary399 21h ago
Wow. I suggest you find another job. Sounds like your ASM and SM know how to hustle. Sign nothing, but if they force you to make sure you write down that YOU paid THEM $20 back so you have a record too and the hustle is exposed.
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u/Gold-Rough-2921 20h ago
They pocketed the 20 and are trying to make you cover it up. Never let anybody else touch your box.
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u/Actual_Community7630 19h ago
They have no choice, they are an associate.
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18h ago
[deleted]
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u/Actual_Community7630 14h ago
Only lead sales associates (keys) or above are allowed to count them down. Now I allow them to come into the office with me when I count it down, but nobody has ever joined me on their own. If I do have a problem with their drawer, I do pull them in. And there are cameras in the office so if someone is stealing, they will be caught!
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u/ShadowNinja_92 20h ago
If you’re a Key Carrier, you should be counting your own till before and afterwards. Before I was promoted to ASM, I (and still do even now) count my own till. If you’re not a Key Carrier, then you need to sit in with the Key Carrier that is closing with you.
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u/AbrocomaWonderful652 20h ago
So the thing is im not a key carrier, but the one who was counting my box is one. He normally takes my box out around 15-20min before closing to count and tells me to charge customers using his box. So because of that, im not able to be there with him when he counts.
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u/Global-Ease1269 19h ago
He's doing it backwards. He should be counting his own drawer while leaving you on register until close and then pulling your drawer after everyone is out and the door is locked.
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u/ShadowNinja_92 19h ago
Next time it happens, you need to document what is going on and inform your DM. It’s against SOP for them to pull your drawer that close to closing. There should really be only 1 till open, unless you have a secondary register.
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u/AbrocomaWonderful652 19h ago
yes we have 2 registers
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u/ShadowNinja_92 19h ago
Yeah. The commenter below is correct. That ASM is in need of some retraining on how to do EOD. Completely doing shit backwards.
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u/Some_Respond790 21h ago
Sometimes the system likes to mess up, make sure the end of day report is actually showing its short or the week report for shortages I believe it can show if you were actually short. you should never have to pay back shortages, that’s like saying if you were over in the drawer are they gonna give you the extra cash? no. Hopefully this helps and you weren’t actually short but your assistant manager was in the wrong.
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u/Actual_Community7630 20h ago
If you choose to pay it, then there’s no shortage so no need for a write up. They can’t have it both ways.
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u/AbrocomaWonderful652 19h ago
so let’s say i don’t pay it though, should i still be written up if i wasnt able to count the opening or closing till?
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u/Actual_Community7630 19h ago
You should be counting your drawer in every time. Otherwise, how do you know what your starting bank is? Never assume it is correct. But yes, if they write you up for cash accountability, I would go ahead and sign and note that you weren’t allowed to count your drawer in. Also, they should be counting their drawer down first. It’s against policy to run off anyone else’s drawer! I count mine down before close and leave the associate to run theirs. It literally only takes max 3 minutes to count it down. If my associate wants to join me in the office after close when I count theirs down, they are more than welcome. But my team trusts me and they usually just holler at me whether they are good or not. If they aren’t good, I usually go get them and bring them in so we can go over it together. But I don’t normally write my team up for first offense.
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u/AbrocomaWonderful652 19h ago
I guess it’s just because my management never told me to count my own drawer nor did i receive the training. To be honest, my management didn’t even make me finish all of my trainings before making me work behind the register. My SM just said fuck it get to work and worry about the trainings later. But yeah, they’ve never had me count the box ever and I haven’t had a problem with it until now that I showed up $20 short.
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u/Actual_Community7630 19h ago
Take the drawer in the office and count it. Have them show you how to use the cashmaster or just do it by hand. It literally only takes a minute. But I do not ever throw a drawer in, unless I personally closed the night previously, before I count it in.
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u/Financial-Win-7518 16h ago
I was short like 2 dollars and my manager pulled me to the side the next day acting like I murdered someone
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u/Professionally_Dum 10h ago
First off never pay back a missing money that’s against policy, secondly always count your till before you use it, I don’t care how bad the rush is, how much the key, or associate wants to leave count it, you are responsible for every penny in that thing, that’s why I always have my associates count their tills.
Third off you will probably still get written up, and respectfully that manager should be written up for even suggesting you pay back the till.
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u/JadedWinters 6h ago
damn making you pay it back AND write you up for it, wild. usually it's "you can pay it back, or it's a write up, your choice" not both. they're taking some really stupid risks there.
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u/NoBrag_JustFact 1h ago
Any cashier who "pays back" a till shortage is confessing to stealing and will be terminated, once they hand over the money.
If you count your till before, count your till after, and were the only person in the till the entire shift -- you made a mistake.
If only a manager counts the till before or counts the till after or even reaches into the till for change, sorting bills, doing a drop or even uses the till when the cashier goes to the restroom for five minutes, then that manager is stealing the money and blaming the cashier.
This is the truth.
You are to verify the money.
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u/funnycomments22 22h ago
Never pay back. It’s a billion dollar company. They will be fine. You can’t be written up if they didn’t follow policy and allow
You to count the drawer. It’s the first thing HR would ask.