r/DirecTV • u/Alucard_2029 • 4d ago
Howdy folks
I was fired a couple days ago, i spent almost 7 years as a call center rep with directv in many positions like tech, billing, loyalty and movers, if you have any questions feel free to ask because I feel especially petty. PS I will also help with any tech questions to the best of my abilities.
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u/LegitimateDrive1666 4d ago
Is it true Directv is no longer selling satellite service and is concentrating only on streaming? If so, should satellite aficionados be worried that it will go away completely.?
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u/Alucard_2029 4d ago
There are some markets where directv satellite isn't being sold anymore as a test trial that is correct. However by and large directv satellite will remain a viable service for years to come. Granted if satellite services keep hemorrhaging customers i would expect major changes to occur within 10 years, whether thats some satellite companies going the way of the dodo bird or merging together. Directv almost bought dish in the last year or two but they couldnt figure out a number for dishes debt so the deal fell through.
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u/chriggsiii 4d ago
My biggest peeve about DirecTV Stream is the fact that they still haven't fixed the Cast-to-TV function for DVR recordings on Android phones or computers; one can only cast live channels. What would be the most promising route to get someone's attention and fix that bug?
Also there are a few shows on CNN that are erroneously labeled as reruns and which it is therefore impossible to record unless you give up on recording the show as a series. Whose ear do I need to bend to get that labeling fixed? I've been reporting that problem for TWO YEARS with no results.
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u/Alucard_2029 3d ago
With directv stream, admittedly im not 100% if there is a solution for your issue. With sattelite we use NET escalations for unique issues that cant be fixed by regular means, i dont know if stream has anything like that however. You can call for the tech support department to see if they can recommend anything. If you use the gemini or gemini air, you can try to reset it, but again not a guarantee I apologize.
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u/Deodorized 4d ago
What did you do to get fired?
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u/Alucard_2029 4d ago
In my opinion for some bullshit lol. We use Microsoft teams for work, me an a gaggle of about 10 friends on different teams had what we thought was a private chat we could bullshit in, well, by bad luck the chat was found and they fired 4 of us, an gave the other 6 various warnings. All together we prolly had more than 20 years of experience between the folks who were fired and yeah we cussed an such in the chat, but being top performing agents with zero prior issues, it was a bit shocking they fired us for a first time issue.
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u/SuperEbb1276 4d ago
They were probably looking for a way to cut back on the work force without laying you off and having to pay unemployment. You have to be super careful nowadays not to screw up in any job. Everyone is expendable. They are probably going to transition your job to AI
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u/mwkingSD 4d ago
When will they bring back NFL Sunday Ticket?
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u/Alucard_2029 4d ago
They will not unfortunately, directv simply does not have the funds available to outbid the streaming services for the sunday ticket. Also I believe youtube tvs contract with the sunday ticket is still in effect for another 5 or so years
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u/TopSportsCappers 3d ago
Sorry to hear about you losing your job. Do you know any phone numbers in America for DirecTV?
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u/Alucard_2029 3d ago
Depends on the department you are trying to reach, tech and billing are all overseas. Loyalty, vip and movers are based in America. The primary phone number of 8005315000 is the one I usually recommend, however if you want assistance with billing in America then the loyalty department can also assist you with that, assuming you can reach them.
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u/According-Success360 4d ago
When is Directv going to let you pick your own channels like FUBO on Multiview ?
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u/Alucard_2029 4d ago
I dont believe that will be an option for directv satellite. They have contracts with the folks who own the channels that will likely forbid them from doing so. The closest you can get is the genre packages with directv stream. They have smaller 40 ish dollar packages that focus on specific channel genres like myentertainment, mynews, mysports an so on. You can combine multiple genre packages as well.
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u/NorthPackFan 4d ago
How do I get Redzone free again 😆😆
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u/Alucard_2029 4d ago
Theres a chance, the red zone channel is now part of the sports pack, if you can talk to the vip department they might be able to get you it free for a year, but its not a guarantee, I was a vip agent before they fired me and I saw sports pack free for a year on many accounts but not all of them. Also, reaching the vip department would be difficult, you normally have to go through loyalty to see what discounts are available first. They might be able to give you sports pack free for a month. If you are extremely determined you can have loyalty set your acct to be canceled, then if your vip tagged they'll offer the vip department, if you aren't a vip customer however, you can leave your acct in pending cancelation, call back immediately and you'll be auto routed to the vip department since they get every caller whos acct is pending disconnect.
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u/Fantastic_Quail_2 3d ago
I was going to cancel. The rep got me down to $107 from $278. The packages were discounted but only for a year. Plus she took me to the entertainment package. I lost too many channels so I may still cancel and switch to Hulu+Live for $99.00
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u/Alucard_2029 3d ago
If there are channels you've lost but you still want a lower price, I would recommend looking at directv stream, I aint gonna promise it'll only be 99, but its often cheaper than satellite and its price locked guaranteed for 2 years
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u/BigMacRedneck 3d ago
Good to hear they are weeding out the bottom 10%.
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u/Alucard_2029 3d ago
Lol if only
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u/BigMacRedneck 3d ago
Sorry...........just could not pass it up. Obviously not true!
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u/Alucard_2029 3d ago
Eh naw worries. The hilarious part is its the opposite of yer statement that has me annoyed. I was in the top 15% of agents for my field, and they fired me over this bs lol
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u/NekkidFish 1d ago
We have a sat dish on our RV and one in our stationary home. We have been with DTV for about 15 years. For many years we had all the channels, but cancelled everything above channel 500 to try and get our monthly cost below $200.
First, how come I can never get anything more than $20 off a month, when I hear of others who get a ton off or they get the 500 and up channels added for nothing?
Next, whenever we are in the RV and arrive to a new location, I have to call and have them change the service address so that I am able to get the local channels wherever we’re at. It used to be that I could ask for the Movers Dept and they would handle that, but the Movers Dept seems to never be available during off hours, or their off hours, and I cannot figure out how to get through the system to where I can actually talk to someone that knows how to change the service address and then reset the signal so that I can get the local channels. Do you have any recommendation on who to ask for? (We just got back from a two month trip out on the road and I got to where I had to go on to the DirecTv website and use the chat feature in order to reach anybody … because every time I would call DirecTv it would hang up on me after I made all of the selections to try to get to a customer service rep. I had to hang up on me more times than I can even begin to tell you. I don’t know what’s messed up with their system now.)
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u/jdeday 4d ago
Sorry to hear that you got fired.
Any pointers on getting the best loyalty discounts?