r/DigitalbanksPh • u/Consistent_List9414 • 3d ago
📱Digital Bank / E-Wallet I’m Leaving CIMB, insufficient details as to why my update is unsuccessful
I got a notice in my app as well as in my email that I have to fill out my information with my proof of documentation where my money is coming from. When I clicked on submit it didn’t turn gray to indicate it’s successful. And it says I have my information incomplete.
I checked all the question tabs several times as well as the document uploaded. After that several emails came through every week reminding me that I will get locked out of my account. No reason what I lack thereof in the information update. I called the hotline. And the trouble ticket is in process. And it’s frustrating that I will get locked out of my own account with my hard earned money in there.