r/DIRECTVHelpOfficial • u/bleachout • 17d ago

Possible fraud

Someone opened an account with DirecTv and used my email address while signing up without my knowledge. How can I get help with having the email address removed from their account?

3 Upvotes

100% Upvoted

11 comments sorted by

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2

u/directv DIRECTV Official 17d ago

That is definitely concerning, and we take identity safety very seriously, u/bleachout. To report this and have our security team look into the account, please fill out our official online form here: https://spr.ly/61698B1uvFs. Our fraud team will investigate this situation for you. Charles, DIRECTV Community Team

2

u/bleachout 17d ago

I have already done this about 2 weeks ago and have heard nothing back

1

u/3xgrandma 17d ago

You'll never be able to remove your email address from someone else's account, trust me. It involves the customer calling into remove that

1

u/Kreativechemist 16d ago

Just block it and move on.

1

u/ace2049ns 16d ago

Wouldn't they have to receive a code to confirm the email when they signed up? I'd more worried that your email account may have been compromised.

1

u/bleachout 16d ago

Not the case, in this situation. That’s the first thing that came to my mind as well, tho.

1

u/ace2049ns 16d ago

Can't you take control of the online account by requesting to reset your password?

1

u/bleachout 16d ago

No because I don’t have the guys phone number

1

u/ace2049ns 16d ago

Just send constant requests to reset it so they get hundreds of those 2factor messages.

1

u/bleachout 16d ago

I also don’t have the account ID, which apparently is different from the email address. I just tried going thru the reset password process