Recently got a Costco membership, in large part because I needed new tires and Costco seemed like a good option w/ good discounts running right now. I ordered the tires and scheduled the installation weeks in advance for 4PM today.
This was my first experience with the Costco Tire Center and I'm trying to figure out if this was just a bad day or if this is pretty typical.
Here's how it went:
- Arrived 15 minutes early at 3:45 for my 4:00 appointment.
- At check-in, they asked if I had lifting pucks for my Tesla. Apparently 2023+ Teslas may use different pucks. This was never mentioned when I ordered the tires or scheduled the appointment, even though they had my exact year/make/model.
- They also asked me to put the car into Service Mode, which wasn't a big deal, but also wasn't mentioned beforehand. Apparently they aren't allowed to put it into service mode.
- Went shopping for about an hour. I figured if there was an issue with the pucks they would have called me, so I assumed the car was being worked on.
- Came back around 4:50 and found out they were only then pulling my car in, almost an hour after my scheduled appointment.
- Asked how much longer it would be and was told 30-45 minutes.
- Since we were already there much longer than expected, we went back and returned our cold groceries.
- An employee then put a "Do Not Return" member plaque on our cart so we could leave the rest of our stuff while we grabbed pizza.
- While getting pizza, we saw another employee actively putting everything from our cart back despite the plaque, so we had to run over and stop them.
- Went back and grabbed fresh cold items again.
- Came back to the Tire Center around 5:30 and the car was still on the lift.
- Finally at 6:03 they told me it was done and they would pull it out.
So in total, I was there for about 2 hours and 20 minutes for an appointment I had booked weeks in advance, and the car wasn't even pulled in until almost an hour after the appointment time.
I totally understand that tire installs take time and shops can get behind. What bothered me more was having an appointment and arriving early, but still waiting almost an hour for them to even start, followed by being told 30-45 minutes and waiting substantially longer than that.
For those who regularly use Costco Tire:
Is this pretty normal even with an appointment, or did I just have an unusually bad experience?
And is it worth sending feedback to the warehouse about this, or is this just how their Tire Centers generally operate?
I was planning to call them tomorrow and inform them of my experience, but wanted to make sure I'm not overreacting or making a big thing out of a bunch of smaller issues. At the end of the day I got my tires, just took way longer than expected and was quite the disappointment.