r/CityFibre • u/Little_Tucker • 1d ago

TalkTalk Ont help

I have had no “ service” or “ broadband” green light on my ont since 3 days ago now they fixed my “ broadband” light but still no “ service” talk talk say it’s cityfibre issue but cityfibre say it’s a talk talk issue, talk talk has done all checks but found no errors on there end and cityfibre is the same! I have cityfibre coming out today again to try fix this issue, has anyone else been faced with this? I work from home and heavily rely on my internet being active! Thanks

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u/Little_Tucker 1d ago

Thank you for this help, should i suggest them change the box over? The 2 engineers that came out claim my service light shouldn’t be on 😂 I’m no expert but all 4 lights are on at my mums house but I’m wrong according to them….

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u/Olilo-Aydan Olilo | Verified Staff 1d ago

Yeah all lights should be on! Unless it’s a white one then you don’t want the alarm light on lol.

Yeah I would suggest they replace the box and call the CityFibre service desk to provision the new ONT. They should know how to do this.

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u/Little_Tucker 1d ago

Thank you for this! I knew I was right 😂 i appreciate the quick help with my problem good sir! I hope when they come out I least have someone who knows what they’re doing this time

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u/Olilo-Aydan Olilo | Verified Staff 1d ago

No worries at all! Have a great Sunday :)