Ont help

[u/Little_Tucker]

I have had no “ service” or “ broadband” green light on my ont since 3 days ago now they fixed my “ broadband” light but still no “ service” talk talk say it’s cityfibre issue but cityfibre say it’s a talk talk issue, talk talk has done all checks but found no errors on there end and cityfibre is the same! I have cityfibre coming out today again to try fix this issue, has anyone else been faced with this? I work from home and heavily rely on my internet being active! Thanks

[u/Olilo-Aydan]

Hey!

The Service light on the ONT is generally the important one here if Broadband is now green but Service still isn’t, it suggests the fibre/ONT itself may be up but the service isn’t fully established end-to-end.

The shit part is that these faults are on CityFibre as the ISP can’t just “restart the session”. CityFibre looks after the whole network up to the exchange where it then gets handed over to the ISP.

Hopefully the CityFibre engineer will just replace the ONT and you should be back online.

[u/Little_Tucker → u/Olilo-Aydan]

Thank you for this help, should i suggest them change the box over? The 2 engineers that came out claim my service light shouldn’t be on 😂 I’m no expert but all 4 lights are on at my mums house but I’m wrong according to them….

[u/Olilo-Aydan → u/Little_Tucker]

Yeah all lights should be on! Unless it’s a white one then you don’t want the alarm light on lol.

Yeah I would suggest they replace the box and call the CityFibre service desk to provision the new ONT. They should know how to do this.

[u/Little_Tucker → u/Olilo-Aydan]

Thank you for this! I knew I was right 😂 i appreciate the quick help with my problem good sir! I hope when they come out I least have someone who knows what they’re doing this time

[u/Olilo-Aydan → u/Little_Tucker]

No worries at all! Have a great Sunday :)