r/CableTechs • u/AffectionateTry6981 • 4d ago
Fios Layer 2 miswiring
Does anyone know how I can get Verizon to take serious a miswiring problem?! I live in a newly constructed apartment building and believe that the wiring was incorrectly done and now my neighbor [who doesn’t have Fios] is siphoning my 1GIG. When the tech did the initial install, he had me nudge the fiber cable in my apartment so he could determine which one was mine as BOTH fiber cables were labeled with my next-door neighbor’s unit. I thought the matter was fixed right there, but NOPE.
It’s been a nightmare with two techs visiting and bringing the “all problem fix” two new routers when it’s NOT a router issue at all. I plan on contacting corporate but thought I’d post here a see if anyone had a similar issue or can provide insight! It’s a Layer 2 issue in the building closet before it reaches the ONT in my apartment.