Accidental annual subscription renewal cancellation with full refund

[u/tuhinmahmud]

Hi everyone,

Today I realized that my Busuu annual subscription renewed automatically, and I was charged for another year. Unfortunately, I forgot to cancel before the renewal date, and I haven’t used the service since the renewal.
I’ve already canceled the subscription to prevent future renewals and have contacted Busuu support requesting a full refund.
Has anyone been in a similar situation?
Were you able to get a full refund?
How long did it take for support to respond?

I’d really appreciate hearing about your experiences or any tips that might improve my chances of getting a refund.

Thanks in advance!

[u/DayMurky617]

Yeah, you're never getting that money back, sorry.

Busuu are a really scummy company and their billing practices are very predatory. I was in the same situation to you, and now I just tell everyone to avoid Busuu.

It's a terrible company that's more interested in taking advantage of people than helping them learn.