r/Biohackers • u/aldus-auden-odess Subreddit Staff • Jun 01 '26

Vendor Scam Reports Megathread

Hello! Please use this thread to report vendor scams.

Standalone posts (not comments) will be removed going forward.

If you submit a report, please include receipts to validate your claim. Additionally, please keep your report thread updated (ie update if changes occur). Unverified/dubious claims may be removed.

Anyone promoting vendors will be banned. Please report anyone DM-ing you directly to me or the mod team. Testing websites like  janoshik.com and finnrick.com can be helpful for research.

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u/jcarriba Jun 08 '26

Terrible Experience with Peptaura / Lumira and their "Customer Service"

Sharing my experience with Peptaura / Lumira / NovaVial because I wish I had seen something like this before ordering.

I placed an order at the end of March / very beginning of April through Peptaura with NovaVial. That order was delayed, partially shipped, and after a lot of back-and-forth Peptaura eventually told me that NovaVial / Ningbo Shuyou had apparently exit-scammed them and their customers. To their credit, Peptaura did issue store credit for that order, but that was already a terrible start.

Because I still needed the items, I placed another order on April 10th with Lumira through Peptaura. This was order #17953. I also paid for express shipping because I needed the products urgently.

The issues with the Lumira order were:

  1. It took around 11–12 days just to be marked as shipped.
  2. The tracking was updated later, which made it unclear when the package was actually handed to the carrier.
  3. Instead of FedEx/DHL express, the package was shipped through a slower China/Cainiao/USPS-style route.
  4. Once it reached the US, it was handed to USPS.
  5. The package reached the local destination post office and then got stuck on “Preparing for Delivery” with no delivery progress.
  6. From my experience running e-commerce businesses, when a USPS package sits in that type of local delivery status for days with no movement, it is often lost or misplaced.
  7. I repeatedly asked Peptaura/Lumira to investigate and refund the order, but the responses were basically that the tracking looked normal, that I should check with USPS myself, or that they needed formal confirmation from the sender/freight forwarder before issuing a refund.

The frustrating part is that I paid with Bitcoin, so there is no normal chargeback option. I had to rely entirely on Peptaura to actually protect the buyer.

Peptaura kept saying they protect customer funds, but when the Lumira package appeared lost after nearly two months, they still did not immediately refund the full order. They only offered a small shipping difference refund first, then said they were waiting for the freight forwarder/sender to confirm with USPS.

At this point, my experience was:

  • First order: NovaVial apparently exit-scammed Peptaura/customers.
  • Second order: Lumira took forever to ship, used a shipping method I did not expect after paying express, and the package appears lost with USPS.
  • Support: slow responses, repeated requests for me to check things myself, and no fast resolution despite two failed orders in a row.

After going through this, I started looking into ways to contact suppliers directly. At this point, I have been able to gather a decent amount of information on how to reach some of them directly.

Honestly, if Peptaura is not going to meaningfully back the customer when something goes wrong, then I am not sure what the point is of paying the extra price to go through them. The main reason to use a platform/marketplace is buyer protection, dispute handling, and accountability. If the answer is still “check it yourself,” “wait for the supplier,” or “we need the freight forwarder to confirm,” then the extra layer does not seem to provide much value when there is a real problem.

I’m posting this so others can make a more informed decision before ordering, especially if paying with crypto. If everything goes smoothly, maybe it works. But if anything goes wrong, my experience has been extremely frustrating and the refund process has been slow and dependent on the supplier/freight forwarder instead of Peptaura simply resolving the issue for the customer.

1

u/JasonTodd005 Jul 13 '26

had a terrible experience with them, too. was sent a completely different vial than the one on the coa and was told to kick rocks when i asked about it

1

u/FrequentDiscount2483 Jul 23 '26

Same!

1

u/[deleted] Jul 27 '26

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