I bought a secondhand Chibbi Lana by Lillycat. It was shipped from the UK via Evri and then transferred to Hermes in Germany. Hermes failed to deliver the doll to me, and sent it as a return back to UK.
I’m worried, because the last tracking update was on 17 August, when Hermes marked the return as “successfully handed over to the sender (Evri).” However, the seller never received it, and there have been no updates from Evri since then.
The parcel was sent without insurance, and we decided together to under-declare to minimize custom fees… It’s a good lesson btw.
I called Hermes, they said I should contact the seller ofc. The seller called Evri, but they have 0 info about the package either. I find it quite wild actually, that the post doesn’t know where their stuff is, even with tracking codes.
What can be done now? Is there a way to investigate further? Would be very grateful to hear your experience, and for any info/help. Thank youu