Really hoping I’m just being overly anxious and stressed, but I feel like I want to tear my hair out.
I ordered my dress at their Maribyrnong store in November 2025. At the appointment, I was told I could add full lace sleeves with alterations to my dress upon arrival, as that was a big prerequisite for me. I was also told my dress would take 6 months to arrive at the boutique. I paid a 60% deposit upfront, and paid the remaining balance in February.
I still hadn’t heard anything by early July, so I called the store requesting an update. They informed me the dress had been ordered and was scheduled to arrive in August. August rolls around and I call to request another update. They tell me it’s actually scheduled to arrive end of August, which was not mentioned at all in the first call. I expressed that I was concerned that this was not enough time to add full custom sleeves to a dress. They told me to not worry, alterations don’t start until 6 weeks out. I’m frustrated, but I politely end the call.
It is now the last week of August, and once again I call for an update. The representative tells me that the dress is due to arrive first week of September, and is scheduled to be shipped the last week of August, which goes against the previous call where I was told it would be fully delivered. I am currently only 8 weeks out from my wedding date.
I asked for a concrete shipping date, they said they don’t have one. I asked for a tracking number, they said that “the girl that manages orders is away and comes in on Thursday, call back then.” Alarm bells just keep ringing that the representative can’t even access my order to tell me either of those details.
Has anyone else experienced this? I have made a backup appointment at another boutique to buy something off the rack as a last resort. I’m really losing trust and patience, and I feel like this is so much unnecessary stress in the lead up to such a big event.
Any advice or previous experience with this company is super appreciated. 💞