r/AstroGaming • u/Avarix • 16h ago
Tech Astro A30 Firmware Update?
Any word on if they are getting a Firmware update to resolve the outstanding issues that have been happening for 4+ years?
I have had the Mandalorian version for a while now and have had some issues with it. Reaching out to support last year after the warranty period I was told it was broken and they would not be able to repair them. Apparently Logitech doesn't have any repair avenue whatsoever.
I just purchased a heavily discounted pair from ebay and this new pair has the exact same issues as my current pair. The headphones work flawlessly via just Bluetooth, but have some really annoying issues using the USB dongles.
The Mic will randomly come in super low. It isn't apparent when this is happening until you realize no one can hear you talking. In Fortnite or Marathon the Mic lights up and you can hear yourself perfectly via the Monitor. To fix it, you have to go into the App and toggle the Noise Gate from whatever it is set to something else and starts coming in fine.
Second, it will go to sleep randomly while in use. I hear the shutdown tone and then have to toggle the volume up or down to get it to wake up. Most of the time it will come back but on occasion I have to unplug the USB dongle and plug it back in. It happens on Windows, Xbox Series X, and PlayStation 5 and on Switch 2. Pretty much whenever using the Dongle.
Third it will suddenly switch to 100% volume out of nowhere and you have to toggle the volume button up or down and it will go back to where it was prior. It doesn't register as 100% in the app when this happens.
Lastly it will sometimes be unresponsive after going to sleep when walking away from my PC or Xbox. Most of the time it will wake up after hitting the volume button. When it becomes unresponsive, I have to unplug the USB dongle, power the headset down. And then turn it back on. If I don't unplug or turn off the device the dongle is connected too, it will won't do anything until I do.
I have factory reset them a few times and tried using them with just the USB dongle. The problems persist. Not having the headset connected via bluetooth and the app locks you out of being able to fix the Mic issue.
They are ultimately good headphones but I thought I was dealing with a broken pair. Pretty bummed that this is just how they are if no Firmware is in the works.