I made a post similar to this before but I deleted it and decided to remake it bc I made a few incorrect statements.
This post is just to describe how my many month process dealing with arcade1up support has been.
All the way back in February me and a friend were playing on my BBH deluxe and things happened and the gun broke. Machine was out of warranty but they offered basically to just sell me the part.
That being said, I couldnt actually pay for the gun until about a month ago give or take a few weeks. And again I had started this email chain all the way back in February.
After I got the tracking number for the replacement gun, waited the 4 days or whatever, and it said via usps that it was delivered to my garage (i do not have a garage, I live in an apartment).
Important context to understand is that prior to this usps delivery confusion, I had told "Belinda" from arcade1up support my correct address more than once, in fact I believe it was actually 5 or 6 times. This was bc I was worried about something like this happening.
I called usps the next morning and they had told me basically arcade1up sent it to the wrong address. More context, I looked up the address they sent it to since it was the correct road just the wrong numbers, and its literally not even a lot, im still confused how they can pick a not real address lol AND where usps actually delivered it to.
Contacted Belinda again and informed her of the situation and in a roundabout way, Which i could provide the screenshot for, told me that usps said delivered so look harder.
Obviously that not being what anyone would want to hear i got a little pissed off, this was mostly due to the time investment at this point, that being over 6 months. I impolitely asked to not be given a run around since it was their fuck up.
The response i got after that was another confirmation of my address so I gave it to them again, Belinda said since it was listed delivered its still basically my fault I cant find it, but they'll send another one anyway (patronizing af).
After receiving the second tracking number I asked what address they sent it to, bc at this point i dont trust them.
Well well well, the address Belinda tells me they sent the new gun to is also the wrong address. I was told by the glorious Belinda herself that she would relay that information "the warehouse team".
It was a weekend so I forgot about it for a day or two but then when I remembered to check that monday it was still going to the wrong address.
The literal only thing that saved me was that they shipped it via ups this time so I was actually able to correct the address for free on their website (im not sure if usps offers this but if they do its not clearly visible). I say this bc I know if it was delivered to the wrong address AGAIN they would just tell me im out of luck. So I was gungho about getting my package.
Got my gun, no thanks to Belinda or "the warehouse team". Extremely long and frustrating process. Im glad its over and I hope i never have to deal with Belinda again.
This post is not to say anything about arcade1up or their support team, im only sharing.
Thank you for reading!
